Operations

• Supervise staff and distribute fraud claims, daily tasks, queues, and reports
• Ensure timely completion of work and reduce losses where possible
• Monitor alert penetration rates, service level agreements, alert/case inventory, and production quality against risk tolerance thresholds
• Assist with escalated fraud claims involving ACH, pre-authorized drafts, altered checks, forged endorsements, unauthorized third-party transfers, elder fraud, identity theft, and other fraud issues
• Maintain case files and collaborate with law enforcement, adult protection agencies, and financial institution contacts
• Ensure timely and accurate suspicious activity reporting under the Bank Secrecy Act
• Assist with monthly miscellaneous, bonded, and un-bonded claims charge-off recommendations
• Assist with preparing and filing insurance claims and coordinating reimbursements
• Communicate fraud trends and escalated situations to members and internal departments
• Develop strong processes and procedures and maintain accurate documentation
• Assist with staffing, training, performance evaluation, employee morale, and policy compliance
• Perform other duties as assigned

Fraud Operations Officer I

• Assist in administering the operational aspects of all card products
• Maintain cardholder portfolios and process maintenance requests
• Post monetary corrections
• Research member inquiries and work with vendors
• Collaborate with multiple departments, branches and employees to resolve member issues
• Perform tasks within various financial and operational systems to ensure accuracy and compliance
• Maintain working knowledge of card products, credit union operations and best practices

Operations jobs in Alaska

Fraud Operations Officer I

Card Administration Operations Specialist III