Operations

• Lead, coach, and motivate the collections team to meet individual and departmental recovery goals
• Monitor daily collection activity and performance metrics, and report regularly to management
• Develop and implement strategies that improve collection rates and reduce delinquency
• Handle escalated customer issues and review and approve payment arrangements, write-offs, and settlements
• Partner with Customer Service, Finance, and Compliance to resolve account discrepancies
• Ensure all collection activity adheres to applicable laws, regulations, and internal procedures

Operations Supervisor

• Support the Regional Operations Manager in delivering efficient, high-quality operational services across the Belize, Guatemala, and Mexico Business Units
• Coordinate and oversee operational support activities
• Foster a strong customer service culture focused on internal clients
• Collaborate with Human Resources, Finance, Legal, Information Technology, and other functional teams
• Identify opportunities for process optimization, standardization, and continuous improvement
• Support implementation of operational best practices and develop solutions to operational challenges
• Manage confidential information and support employee-related administrative processes
• Contribute to change management and process improvement initiatives
• Provide guidance to operational staff
• Supervise one or more team members and provide day-to-day leadership, coaching, guidance, and performance support
• Develop and coordinate tactics for approved strategic plans and complete day-to-day tasks
• Ensure programmatic commitments, policies, procedures, financial standards, and legal requirements are met
• Implement and manage new initiatives supporting department and organization-wide goals
• Manage projects, timelines, deadlines, and accountability
• Participate in complex negotiations
• Administer HR transactions for the Belize, Guatemala, and Mexico Business Units
• Support HR annual processes including merit review and performance partnerships
• Support onboarding and explain organizational structures and functional contacts
• Support annual budget and quarterly forecast preparation with Finance
• Monitor staff timesheet completion
• Manage Business Unit Staff Delegations of Authority with Legal
• Promote a collaborative, inclusive, and service-oriented team culture

Operations jobs in Guatemala

Operations Supervisor

Operations Specialist