Operations

• Manage patient onboarding and scheduling
• Guide patients through their care journey and answer questions
• Coordinate diagnostics, referrals, results processing, and follow-up care
• Communicate with healthcare providers to support smooth care delivery
• Gather actionable feedback from providers and patients to improve and automate operational workflows
• Research and maintain understanding of applicable healthcare regulations to support operational compliance
• Support revenue cycle management, including eligibility checks, claim submissions, and prior authorizations
• Follow up with payers on outstanding or appealed claims
• Support invoicing
• Work across clinical operations, revenue cycle management, and product and process improvement
• Collaborate with operational team members, patients, clinicians, engineers, and executives

Operations Associate

• Develop and implement, or lead support for, enterprise Compliance programs, including frameworks, policies, standards, procedures, training, monitoring, reporting, and issue/event escalation
• Provide advice and objective guidance/challenge for data privacy initiatives and support privacy programs from a governance perspective
• Review and challenge Data Privacy Impact Assessments (PIAs)
• Assist with remediation and reporting of privacy incidents
• Coordinate Privacy LMS training updates and completion rates
• Oversee the Privacy Designate Mandate, including list management and access
• Work with Compliance, Legal, Risk, and business-line Privacy Designates to create regulatory and internal documentation and reports
• Lead team procedures and governance processes and advise stakeholders on enterprise Compliance program changes and enhancements
• Manage policy and training exemption governance and reporting to the Compliance Senior Executive Team and related subcommittees
• Assist team members with the Issues and Events system for tracking and reporting
• Prepare summaries, presentations, briefing notes, and other Compliance program documentation
• Represent CGO on internal or external committees and the enterprise Regulatory Change Management initiative
• Provide Compliance subject matter expertise and advice to business Compliance partners
• Conduct research, analysis, and assessment of Compliance program activities; make recommendations and assess program effectiveness
• Participate in or manage regulatory examinations and internal/external audits
• Lead remediation plans addressing performance, risk, and governance issues
• Monitor service and productivity, assess efficiency, and implement continuous improvements
• Maintain relationships across business lines and control functions and align activities with enterprise and regulatory requirements
• Keep current on emerging issues, trends, and regulatory requirements
• Support team knowledge transfer, training, coaching, and guidance

Operations jobs in Maine

Operations Associate

Compliance Governance & Operations Manager – Privacy Matters