Operations

• Represent the organizational unit on all administrative matters
• Perform a combination of administrative tasks in human resources, SCM purchasing, Finance AP/AR, and research and development
• Assist with preparing budgeting, project scheduling, and statistical reports as required

Operations Administrator, Support

• Serve as a financial leader of the health system by providing daily guidance and strategic consultation to operational leadership
• Assist with development of financial goals and objectives for assigned operational area
• Manage preparation of assigned operational areas' fiscal year budget, including capital items
• Perform variance/gap analysis and reporting for assigned operational area
• Work with operational area leaders to implement financial plans and productivity benchmarks and monitor progress toward financial goals
• Assist with reviews of operational areas' proposed contracts and value analysis proposals
• Support effective revenue cycle and supply chain processes
• Support strategic financial planning as a component of the strategic planning process
• Implement strategies and systems to improve financial performance
• Work as part of UMMC's financial leadership team

Finance Operations Manager

• Lead and coordinate unit-specific and cross-unit projects to improve On-Time Delivery, Inventory Turns, Lead Time, and Plan Accuracy
• Design and implement the S&OP process from an operations perspective, including supply planning and reconciliation
• Manage stakeholders and define roles and responsibilities within the S&OP process
• Govern the monthly Global Business Supply Planning drumbeat and related KPIs and reporting
• Further develop the S&OE process and connect S&OE with S&OP
• Facilitate the Supply Planning drumbeat, related reviews, and approvals to improve demand-supply balance
• Identify and propose projects using SAP MM, SAP PP, and an advanced planning tool
• Perform standard and ad hoc analyses of S&OP and S&OE metrics, identify root causes of non-performance, and drive improvement initiatives
• Act as subject matter expert for S&OP and S&OE, establish and share best practices, and conduct cross-unit process assessments and benchmarking
• Build organizational competencies by training and coaching the Planning & Fulfillment community
• Facilitate fit-gap analyses of IBP-related IS tools, assist deployment of standard IS solutions for Planning & Fulfillment, and provide professional user support

Global Sales & Operations Planning Leader

• Support the development and implementation of a Master Data Governance framework for Logistics & Distribution and associated business functions.
• Document current-state processes for the creation, maintenance, modification, and approval of SAP master data.
• Identify master data owners, stakeholders, subject matter experts, and approval responsibilities.
• Develop and maintain RACI documentation defining roles and responsibilities.
• Partner with Operations, Marketing, Supply Chain, IT, SAP, Operational Excellence, and other business functions.
• Establish standards and business rules for critical SAP master data attributes.
• Analyze master data for inconsistencies, gaps, duplicates, missing information, and other quality issues.
• Prioritize data quality issues based on operational risk, business impact, automation requirements, and implementation needs.
• Develop data quality metrics and KPIs.
• Develop and maintain Power BI dashboards and other reporting tools.
• Develop standardized workflows for requesting, creating, modifying, reviewing, and approving master data.
• Develop audit processes and reporting methods for ongoing compliance.
• Validate master data supporting warehouse automation and technology initiatives.
• Evaluate the operational impact of master data on warehouse automation, storage, picking, inventory, transportation, and reporting.
• Support Lean Six Sigma, continuous improvement, and Operational Excellence projects through data collection, analysis, process mapping, documentation, and problem solving.
• Develop and maintain SOPs, Work Instructions, process maps, governance documentation, and other operational documentation.
• Develop training materials and user documentation.
• Participate in project meetings, stakeholder discussions, action tracking, and cross-functional working sessions.
• Prepare analyses, presentations, reports, and recommendations for leadership.
• Identify opportunities to reduce manual corrections, improve data accuracy, standardize processes, and increase operational efficiency.
• Support additional Operational Excellence, analytics, automation, and continuous improvement initiatives as assigned.

Operations Excellence Analyst

• Serve as acting leader in the Center Manager’s absence when assigned
• Perform any or all tasks within the plasma center, including production employee duties and supervising donor flow
• Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts
• Coordinate staffing, task assignments, break schedules, and team-member coaching
• Create employee schedules to accommodate donor cycles
• Determine and adjust inventory levels and submit vendor orders
• Report center irregularities to the Center Manager and provide action plans to correct deficiencies
• Execute daily operational plans to achieve donor throughput, quality, and productivity targets
• Partner with the Center Manager and Quality team to resolve deviations and operational concerns in real time
• Monitor donor flow and address delays or service issues
• Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and company procedures
• Supervise donor selection, plasma collection, and manufacturing records
• Ensure accurate and thorough documentation
• Help maintain facility cleanliness and equipment condition
• Submit timely and accurate reports
• Assist with control of center donor funds
• Participate in onboarding, training, and cross-training staff
• Communicate with other service areas to ensure accurate documentation and quality
• Promote safety, teamwork, and accountability
• Report unsafe situations or conditions
• May be trained to repair plasma center equipment
• Assist the Center Manager with tasks supporting company objectives

Senior Operations Supervisor – Plasma Center

• Oversee operational areas critical to smooth warehouse operations
• Communicate with customers, vendors and team members to ensure customer commitments are met
• Demonstrate understanding of GXO quality policies and establish procedures for maintaining quality objectives
• Guide supervisors on personnel, quality and safety matters
• Hire, train, develop and appraise staff
• Recommend programs to improve operations
• Handle equipment and coordinate maintenance needs with the maintenance team
• Ensure records are maintained appropriately and reports are completed timely
• Adhere to and enforce safe work practices and ensure warehouse compliance with OSHA and other applicable standards and regulations
• Work 2nd shift, Monday through Friday, 3:00pm–11:30pm

Operations Manager – 2nd Shift

• Oversee day-to-day warehouse operational activities, including staff scheduling, inventory control, and productivity
• Schedule warehouse personnel to ensure adequate staffing for shipping, receiving, and other activities
• Direct shipping, receiving, sanitation, maintenance, and inventory-control operations
• Monitor productivity reports and manage labor hours to meet budget requirements and warehouse goals
• Oversee scratch rates, out-of-stock issues, receiving errors, selection errors, and product slotting
• Maintain warehouse equipment through preventive maintenance and necessary repairs
• Coordinate warehouse safety programs with the Warehouse Manager in compliance with OSHA and other regulations
• Ensure a clean and safe work environment
• Foster a collaborative work environment and work closely with other departments for seamless operations and service delivery
• Coordinate activities and initiatives through phone, email, and web conferencing
• Develop operational-performance metrics and identify improvement areas with the Warehouse Manager
• Use data-driven approaches to optimize processes and achieve operational goals
• Manage and lead warehouse personnel, including recruitment, training, performance management, and succession planning
• Coach and support employees to maintain motivation and productivity
• Train new employees on warehouse systems and procedures
• Perform other duties as assigned to support warehouse and organizational goals