Operations

• Prepare and manage draft quotations for Cloudflare licensing, professional services, and support or managed service plans
• Translate technical scoping into quote-ready commercial documentation with Sales Engineers
• Coordinate with Cloudflare distributors, including Mindware, on pricing, approvals and quote submissions
• Support Account Executives with deal preparation, client coordination and sales follow-up
• Schedule and coordinate client demos, onboarding sessions and internal handovers
• Support preparation and distribution of Cloudflare marketing materials and commercial documentation
• Track indirect opportunities involving partners and distributors
• Maintain accurate opportunity and account information in Zoho CRM
• Track renewals and coordinate timely preparation and follow-up
• Maintain structured weekly sales reporting covering pipeline activity, renewals and deals in progress
• Act as an operational point of contact for client requirements when Account Executives are unavailable
• Gather and organise client information ahead of Account Executive or Sales Engineer involvement
• Escalate commercial or operational issues to appropriate sales, technical or partner teams
• Ensure quoting and sales activities follow internal processes and approval workflows
• Work with Account Executives, Sales Engineers, Cloudflare partners and distributors, sales leadership and delivery operations
• Report to the Sales Director

Sales Support and Account Operations Specialist, Arabic, French, English

• Establish and manage consultant schedules in Certinia, in accordance with defined processes and procedures
• Monitor workload and service delivery through activity reports and performance indicators
• Support the team in achieving its utilization targets and optimize consultant utilization rates
• Gather relevant information and escalate resource conflicts to management
• Ensure the compliance of documentation and processes related to Qualiopi-certified training
• Coordinate the monitoring and development of training processes and lead continuous improvement initiatives with the service provider
• Serve as the primary point of contact for clients regarding training and compliance
• Communicate with clients and internal stakeholders, both verbally and in writing
• Collaborate with Team Leaders, Project Managers, consultants, the Sales team, and Sales Administration

Operations jobs in Morocco

Sales Support and Account Operations Specialist, Arabic, French, English

Administrator, Service Operations