Operations

• Resolve complex problems and research and execute complex transactions for multiple sites or larger business units
• Advise on the design, development, and implementation of complex products, systems, and services
• Advise on projects and direct activities of teams related to special initiatives
• Serve as a technical expert in the assigned area
• Provide work direction, guidance, expertise, and training to less experienced associates and Business Partners
• Build strong relationships with Business Partners across lines of business
• Consult on present-state and develop alternative future-state approaches
• Facilitate implementations by creating clear approaches for program and initiative setup, execution, and control
• Identify and recommend responsibilities and accountabilities for key programs and projects
• Review lease/loan documentation and pricing files for system-of-record setup
• Process outgoing wires to third-party investors
• Perform GL reconciliations
• Calculate book balances and provide them to the line of business
• Provide timely, professional, and courteous customer service
• Respond to information requests and communicate issues to appropriate parties

Operations Consultant – Global Ops

• Coach and develop employees
• Enhance and ensure adherence to quality assurance processes
• Maintain and drive operational procedures and compliance
• Manage employees’ overall work performance and maintain accurate performance records
• Analyze the viability and analytical and technical impacts of requests
• Communicate changes and enhancements effectively
• Adhere to and implement company policies and procedures
• Recruit, hire, and train new employees according to company policy and operational procedures
• Ensure professional and timely resolution of client and customer issues
• Liaise with leadership, clients, and customers while maintaining positive working relationships and communication
• Maintain current knowledge of clients, accounts, and industry
• Use appropriate judgment to protect confidential company information
• Provide inbound calls, outbound calls, service tickets, and recorded mass communications support
• Develop and maintain a support structure for Field Support employees
• Execute department and individual employee goals and objectives

Operations Support Center Manager – CPG

• Direct, manage, and execute the Credit Union’s day-to-day IT operations and infrastructure services
• Lead service desk, infrastructure, systems, network, telecommunications, cloud, endpoint, and operational technology functions
• Provide leadership, coaching, supervision, performance management, and professional development for assigned IT Operations staff
• Manage workload distribution, scheduling, on-call responsibilities, resource allocation, staffing, succession, cross-training, and operational continuity
• Attend operational leadership meetings, communicate technology initiatives, and identify service improvement opportunities
• Provide end-user training, technology adoption support, and guidance for approved technology platforms and artificial intelligence tools
• Execute approved technology roadmap initiatives, operational projects, infrastructure modernization, and departmental priorities
• Own IT service desk operations, including ticketing standards, service level agreements, escalation procedures, service quality, and end-user support
• Monitor service levels, ticket trends, recurring issues, workload distribution, user satisfaction, and operational performance metrics
• Oversee employee technology onboarding and branch, after-hours, and escalation support
• Direct administration and operational performance of Microsoft 365, Entra ID, Active Directory, Exchange, SharePoint, Teams, OneDrive, Intune, Defender, server infrastructure, and related platforms
• Administer user accounts, permissions, access provisioning, endpoint management, device compliance, software deployment, patching, backups, monitoring, and documentation
• Support implementation, deployment, configuration, integration, administration, monitoring, and audit evidence collection for approved AI tools
• Oversee network infrastructure, telecommunications, wireless services, cloud connectivity, Internet services, and related platforms
• Perform network administration, monitoring, troubleshooting, configuration, maintenance, and incident response when required
• Coordinate infrastructure support with vendors, service providers, consultants, and business partners
• Own technology asset lifecycle management, including procurement, deployment, assignment, inventory, refresh, recovery, and disposal
• Lead technology changes, testing, documentation, approvals, implementation, communication, scheduling, and rollback activities
• Own backup administration, recovery, restoration testing, disaster recovery procedures, and business continuity testing support
• Direct vulnerability remediation and technical response, containment, eradication, recovery, and restoration for technology and cybersecurity incidents
• Oversee monitoring, alerting, logging, system management, capacity forecasting, infrastructure growth planning, and service availability reporting
• Serve as primary operational liaison for technology vendors and support departmental budgets, refresh planning, contract renewals, and operational expenditures
• Lead technology projects, implementations, upgrades, migrations, and infrastructure initiatives
• Maintain technology inventories, network diagrams, support documentation, and operational records for ongoing operations and audits

Head of IT Operations – Infrastructure

• Analyze complex transportation data, routes, and delivery patterns to identify cost reduction and operational efficiency opportunities
• Examine and optimize carrier selection, route planning, and load consolidation
• Analyze shipment volumes, transportation costs, transit times, carrier performance, and related metrics
• Perform freight payment and audit functions, ensuring contract compliance and freight rate matching
• Evaluate and manage relationships with carriers, freight forwarders, and third-party logistics providers
• Develop and monitor transportation KPIs and provide management with performance updates
• Identify and implement continuous improvement strategies
• Use transportation management systems and data analytics to improve supply chain visibility and track shipments in real time
• Collaborate with procurement, inventory management, and demand planning teams
• Lead transportation-related technology implementation and process improvement projects
• Interact with retail leaders and associates in Category Management, Inventory Management, Logistics, and Distribution Centers
• Provide ad-hoc analysis and reporting

Operations jobs in Rhode Island

Operations Consultant – Global Ops

Operations Support Center Manager – CPG

Head of IT Operations – Infrastructure

Senior Transportation Operations Analyst