Operations

• Manage the shared operations mailbox and ticketing system, ensuring requests are tracked, prioritized, and resolved on time
• Support daily operations by assigning missions to housekeeping, maintenance, and field teams
• Apply for work permits and coordinate access approvals when required
• Monitor and update the Check-In Dashboard, ensuring all next-day check-ins are fully prepared and accounted for
• Assist the support team with guest communications, including check-in queries, basic issues, and follow-ups
• Flag operational issues, delays, or risks early to ensure smooth guest arrivals
• Maintain accurate records and operational trackers
• Provide general operational support to the team as required

Guest Excellence Intern – Operations

• Support the Senior Executive Officer in overseeing and managing operational functions within ADGM, including intragroup and third-party service providers, ensuring delivery aligns with local regulations and contractual obligations
• Own the implementation of operational policies, procedures, SLA frameworks, and risk management processes across key business workstreams
• Establish and maintain supervision frameworks across trading, staking, and custody operations in line with regulatory and best-practice requirements
• Build and maintain operational resilience frameworks, including risk identification, contingency planning, and vulnerability mitigation
• Coordinate responses to operational incidents with internal stakeholders, regulators, and third-party service providers
• Develop and manage relationships with banks, regulators, and internal stakeholders to communicate operational and risk strategies
• Project manage critical operations and risk-related initiatives across Legal, Compliance, Security, Finance, Product, and Customer Service
• Support first-line-of-defense operations, including launch assessments, approvals, staffing, and audit activities

Operations Manager

• Support the merchandise operations team with day-to-day administrative and coordination activities
• Maintain accurate product, supplier, pricing, stock and catalogue information across internal systems and databases
• Assist with product creation, setup, categorisation, descriptions, attributes and imagery uploads
• Prepare and update spreadsheets, reports, trackers and dashboards relating to product and inventory performance
• Support purchase orders, delivery information, product launches, stock updates and other merchandising activities
• Coordinate with internal teams and external brand partners to collect missing product information and resolve data discrepancies
• Conduct checks for errors, duplicate records, incorrect pricing, missing content and inconsistencies in product data
• Assist with stock availability checks, inventory reconciliations and product status updates
• Support seasonal launches, campaigns, promotions and other commercial initiatives
• Organise digital files, documents and operational records
• Track deadlines, follow up on outstanding actions and share information with stakeholders on time
• Prepare meeting materials, take notes and support follow-up actions
• Identify opportunities to improve administrative processes, data accuracy and team efficiency
• Collaborate with merchandising, buying, planning, fulfilment, finance, marketing and technology teams
• Support additional projects and operational tasks during the six-month contract

Merchandise Operations Administration Intern, 6 months contract

• Prepare and manage draft quotations for Cloudflare licensing, professional services, and support or managed service plans
• Translate technical scoping into quote-ready commercial documentation with Sales Engineers
• Coordinate with Cloudflare distributors, including Mindware, on pricing, approvals and quote submissions
• Support Account Executives with deal preparation, client coordination and sales follow-up
• Schedule and coordinate client demos, onboarding sessions and internal handovers
• Support preparation and distribution of Cloudflare marketing materials and commercial documentation
• Track indirect opportunities involving partners and distributors
• Maintain accurate opportunity and account information in Zoho CRM
• Track renewals and coordinate timely preparation and follow-up
• Maintain structured weekly sales reporting covering pipeline activity, renewals and deals in progress
• Act as an operational point of contact for client requirements when Account Executives are unavailable
• Gather and organise client information ahead of Account Executive or Sales Engineer involvement
• Escalate commercial or operational issues to appropriate sales, technical or partner teams
• Ensure quoting and sales activities follow internal processes and approval workflows
• Work with Account Executives, Sales Engineers, Cloudflare partners and distributors, sales leadership and delivery operations
• Report to the Sales Director

Sales Support and Account Operations Specialist, Arabic, French, English

• Administer MT4/MT5 groups, symbols, securities, managers and routing configurations.
• Configure swaps, dividends, expiries, corporate actions, sessions, leverage and margin.
• Lead operational setup of new instruments and products through live rollout.
• Monitor pricing, spreads, liquidity, execution quality and platform health; escalate anomalies.
• Investigate execution incidents including slippage, rejections, requotes and off-market fills.
• Track economic releases, rollovers and holiday schedules; implement session adjustments.
• Support Risk Management with operational implementation of approved risk and trading decisions.
• Produce daily P&L reporting, reconciliations and exception reports.
• Monitor third-party providers, bridges and connectivity; manage escalation with Technology and vendors.
• Maintain shift handover, incident logs, SOPs and audit trails for Compliance.
• Test new dealing tools, plugins and automation; identify manual processes to automate.
• Work daily with Risk, Risk Intelligence, Technology, Compliance and Sales.

Dealing Operations Specialist

• Review, update, prioritize, and follow up on assigned tickets in a timely manner.
• Respond to and resolve incident tickets involving hardware, software, network, printer, email, login, and access-related issues.
• Handle service request tickets, including user account setup, password resets, software installation, device preparation, access requests, and basic configuration changes.
• Document troubleshooting steps, resolution notes, and closure details.
• Follow SLA requirements and escalate tickets that cannot be resolved within the expected timeframe.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and standard business applications.
• Support Windows, macOS, Microsoft 365, email, VPN, Wi-Fi, and office productivity tools.
• Assist with onboarding and offboarding, including device setup, account creation, access removal, and equipment collection.
• Perform basic MDM tasks, including device enrollment, compliance checks, standard policy application, and mobile-device support.
• Troubleshoot basic LAN, Wi-Fi, VPN, and internet connectivity issues.
• Maintain records of IT assets, repairs, support activities, and ticket history.
• Prepare user guides, knowledge base articles, and support documentation.
• Follow IT security, data privacy, and access control procedures.

Operations jobs in United Arab Emirates

Guest Excellence Intern – Operations

Operations Manager

Merchandise Operations Administration Intern, 6 months contract

Sales Support and Account Operations Specialist, Arabic, French, English

Dealing Operations Specialist

IT Operations Technician