Patient Access

• Greet patients, guests, and family members
• Schedule patients for services with appropriate providers, locations, and times
• Search for existing patient accounts and create new accounts according to registration policy
• Register patients and maintain accurate demographic, financial, and insurance information
• Activate scheduled patient accounts and resolve work queue errors
• Gather, validate, scan, and maintain patient forms and documentation
• Verify insurance eligibility and notify insurance companies of admissions
• Complete provider messages using the In-Basket messaging system
• Update the electronic medical record with patient account status information
• Analyze financial responsibility, explain copayments and balances, and collect payments
• Provide information about financial assistance programs and refer patients to financial counselors
• Deliver courteous customer service to patients, families, providers, visitors, and internal/external customers
• Answer and transfer calls and provide directions
• Schedule and reschedule appointments
• Balance the cash drawer, make adjustments, prepare reports, and follow cash drawer policies

Patient Access Associate

• Schedule patients for services with appropriate providers and locations
• Greet patients, guests, and family members
• Analyze patient information and create or activate patient accounts
• Register patients and maintain accurate demographic, financial, and insurance information
• Resolve work queue errors
• Collect and validate forms, identification, insurance cards, orders, and authorization information
• Perform insurance eligibility verification and admission notifications
• Complete provider messages using the In-Basket messaging system
• Update the Electronic Medical Record with patient account information
• Analyze financial responsibility and inform patients of copayments, balances, estimates, and assistance programs
• Collect payments at the point of service and meet registration collection goals
• Provide customer service, answer and transfer calls, and give directions
• Schedule and reschedule appointments
• Balance cash drawers and prepare end-of-shift cash reports
• Process debit/credit adjustments and report unreconciled monies or deposits
• Follow facility cash drawer and LCMC requirements