Patient Access

• Perform primary registration of patient accounts for self-pay, government and commercial accounts for scheduled and unscheduled visits
• Update patient demographics and verify insurance
• Collect point-of-service liabilities
• Document registration information within the ADT system
• Confirm accurate account information to ensure clean billing
• Apply knowledge of Medicare (CMS) and other compliance regulatory guidelines
• Provide customer service to patients and families during registration
• Provide wayfinding assistance to patients and visitors
• Address and attempt to resolve complaints using de-escalation processes
• Manage conflict and request supervisor assistance when needed
• Educate patients about insurance benefits and liabilities
• Review accounts to ensure financial clearance at time of service

Patient Access Advocate – Emergency Department

• Provide primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits
• Update patient demographics and verify insurance
• Collect point-of-service liabilities
• Document registration information within the ADT system
• Confirm accurate account information to ensure clean billing
• Apply knowledge of Medicare (CMS) and other applicable compliance regulatory guidelines
• Provide customer service to patients and families during registration interactions
• Provide wayfinding assistance to patients and visitors
• Provide exceptional patient experiences using CARES, AIDET and EPE tools
• Address and attempt to resolve complaints using key words and de-escalation processes
• Manage conflict and request supervisor assistance when needed
• Implement PROMISE and CARES behaviors
• Educate patients regarding insurance benefits and liabilities
• Review accounts to ensure financial clearance at time of service