Patient Access

• Organize and coordinate activities of assigned Patient Access staff
• Handle and solve problems related to the assigned area
• Work with the Patient Access Manager to develop and coach staff
• Conduct and oversee orientation and training of Patient Access staff
• Perform Revenue Cycle tasks to ensure compliance and excellent customer service
• Coordinate registration and pre-registration duties and ensure completion daily
• Monitor daily productivity and communicate with staff
• Provide and review performance reporting on point of service, wait times, overtime, productivity, and other metrics
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes and assign goals
• Provide coaching and corrective action as appropriate
• Participate in an on-call rotation and provide administrative and educational guidance
• Develop department processes and procedures
• Conduct staff training, education, development, and performance audits
• Act as a resource for staff and ancillary departments
• Manage assigned projects involving implementation, tracking, and process changes
• Report routinely to Patient Access Leadership
• Participate in facility activities and gather statistical information
• Work in designated department areas as needed
• Assist with staff evaluations and maintain the time/attendance system
• Attend facility meetings as required

Patient Access Supervisor

• Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work
• Handle and solve problems related to the area of assignment
• Maintain working knowledge of assigned functions
• Work with the Patient Access Manager to develop and coach staff
• Conduct and oversee orientation and training for Patient Access staff
• Perform Revenue Cycle tasks to ensure compliance and excellent customer service
• Assist the Patient Access Manager with day-to-day operations
• Coordinate registration and pre-registration duties and ensure completion daily
• Monitor daily productivity and communicate with staff
• Provide and review performance reports covering point of service, wait times, overtime, productivity, and other metrics
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes, assign goals, and provide coaching or corrective action
• Provide administrative and educational guidance during on-call duties and fill in for staffing issues or unexpected volumes when necessary
• Develop department processes and procedures
• Conduct staff training, education, development, and performance audits
• Act as a resource for staff and ancillary departments and promote service excellence
• Manage assigned projects involving implementation, tracking, and process changes
• Report routinely to Patient Access Leadership
• Participate in facility activities and gather statistical information
• Work in designated department areas as needed
• Assist with staff evaluations and maintain the time/attendance system
• Attend facility meetings as required to ensure process alignment and effective communication