Patient Access Representative

• Greet patients and guests courteously by telephone or in person
• Initiate appointment scheduling and complete patient check-in, registration, and admission processes
• Obtain and verify patient identification and demographic information for permanent medical records
• Provide customer service to patients, guests, and family members
• Complete required forms and gather accurate paperwork and documents
• Collect and input patient and guarantor demographic and financial information
• Explain insurance benefits and collect co-pays, deductibles, and self-pay amounts
• Verify insurance through electronic verification, telephone, or web applications
• Perform financial analysis and inform patients of their financial responsibility
• Balance the cash drawer daily, prepare deposit slips, and complete closing cash-drawer procedures
• Adapt communication and behavior to specific patient populations while respecting privacy
• Collaborate across departments and support multiple patient and payer functions through cross-training
• Maintain compliance with applicable laws, standards, regulations, privacy, and safety requirements
• Report known or suspected unethical, questionable, privacy, safety, or compliance-related concerns

Explore Patient Access Representative at Ochsner Health. Review requirements and application details.

• Greet patients and guests courteously by telephone or in person
• Initiate appointment scheduling or complete patient check-in, registration, and hospital admission processes
• Obtain and verify accurate patient identification and demographic data for permanent medical records
• Perform point-of-service collections and face-to-face patient registration and admission interactions
• Verify insurance electronically, by telephone, or through web applications
• Represent the company professionally and support multiple functions across patient and payer types
• Provide excellent customer service to patients, guests, and family members
• Ensure required forms and paperwork are completed, gathered, and accurate
• Gather and input patient or guarantor demographic and financial information
• Explain insurance benefits and collect co-pays, deductibles, and self-pay amounts
• Perform financial analysis and inform patients of financial responsibility
• Balance the cash drawer daily, prepare deposit slips, and complete closing cash drawer procedures
• Adapt behavior and communication to specific patient populations while respecting privacy
• Maintain knowledge of applicable laws, accreditation standards, and regulatory requirements
• Report known or suspected unethical conduct and patient, employee safety, privacy, or compliance concerns