Patient Access Specialist

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate MRNs and complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders and utilize an overlay tool
• Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
• Meet point-of-service collection goals
• Use quality auditing and reporting systems to correct accounts
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts before visits
• Make inbound and outbound calls to obtain demographic, insurance, and financial liability information
• Collect point-of-service payments and past-due balances and explain payment plan options
• Explain consent forms, obtain necessary signatures, and witness signatures
• Distribute patient education documents and required forms
• Review insurance eligibility responses and enter benefit data to support collections and billing
• Screen medical necessity using ABN software and distribute/document designated forms

Patient Access Associate Specialist

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate MRNs and complete medical necessity/compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders and utilize an overlay tool
• Operate the telephone switchboard and relay calls
• Meet assigned point-of-service goals
• Use quality auditing and reporting systems to correct accounts
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts before visits
• Make inbound and outbound calls to obtain demographic, insurance, and financial information
• Collect point-of-service payments and past-due balances, including payment plan options
• Explain consent and patient education forms, obtain signatures, and witness names
• Review insurance eligibility and enter benefit data to support collections and billing
• Screen medical necessity using ABN software and distribute required forms