Patient Care

• Serve as a primary assistant to Technologists and Radiologists under the direction of Radiology supervisors and Quality and Compliance Manager.
• Prepare scanning rooms for patient exams, including cleaning, sterilizing, and stocking supplies.
• Escort patients to scanning rooms and obtain pertinent information, including weight, height, health history, and symptoms.
• Assist with exams and procedures, including workflow, positioning, contrast preparation, medical coils, phantom handling, and exam/procedure preparation.
• Assist the Radiology Coordinator with distribution of exams to Radiologists.
• Connect Radiologists with ordering providers to report STAT results.
• Assist the Radiology QA and Compliance team with data projects.
• Perform quality control procedures and maintain department and patient areas.
• Clean, disinfect, and/or sterilize coils and equipment according to safety and OSHA standards.
• Maintain department logs and stock clean linen; empty soiled linen receptacles.
• Document patient information, medications, visit reasons, and symptoms.
• Follow department safety and contrast preparation procedures using lab and surgery/implant reports.
• Complete necessary department paperwork and prepare patient paperwork according to guidelines.

Patient Care Liaison

• Work with members and providers to close care gaps and remove barriers to care
• Improve member and provider experience through outreach and face-to-face interaction
• Collaborate with providers in the field to improve HEDIS measures
• Educate providers on HEDIS measures and coding
• Support quality improvement interventions and provider audits
• Assist in resolving deficiencies affecting compliance with State and Federal HEDIS standards
• Conduct telephonic outreach and health coaching to members identified as needing preventive services
• Provide face-to-face education to members and families about care gaps and barriers to care
• Schedule doctor appointments and arrange transportation and follow-up appointments
• Connect members with community-based resources and affinity programs
• Act as liaison and member advocate between members/families, physicians, facilities, and agencies
• Serve as WellCare's representative in provider offices
• Advise provider practices on HEDIS ICD-10/CPT coding under NCQA requirements
• Assess provider performance data and strategize provider improvement opportunities
• Collaborate with Provider Relations on Quality, Risk Adjustment, Operations, claims, and encounters
• Document all member-contact actions
• Interact with departments including customer service to resolve member issues
• Refer members to case or disease management as appropriate
• Complete special assignments and projects
• Perform other duties as assigned and comply with policies and standards

Patient Care Advocate

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Make and manage phone calls and messages
• Accurately and promptly report medical information obtained from patients and referring physicians
• Distribute messages according to practice communication standards
• Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
• Review and assist with night, weekend, and holiday staffing coverage
• Conduct oneself in a responsible and professional manner

Patient Care jobs in Illinois

Patient Care Liaison

Patient Care Advocate

Patient Services Representative – SWC Prim Care