Patient Care

• Coordinate and provide patient support services
• Answer phones, direct calls, and relay messages or scripted care directions
• Greet, register, and check in patients and visitors
• Maintain patient medical records via EMR or paper charts
• Assist with patient scheduling
• Perform office functions and handle patient payments as applicable
• Update patient demographics and insurance coverage in the computer system
• Respond to patient and staff inquiries and communicate with referring physician offices
• Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled
• Monitor patient wait times and notify the appropriate party of excessive waits
• Open and route incoming mail; distribute correspondence, reports, and office supplies; mail form letters
• Track and record patient information or program data where applicable
• Request and handle referrals and medical records from referring offices
• Maintain the cash drawer, reconcile daily cash, and prepare bank deposits where assigned
• Contact insurance companies and obtain registration or procedural pre-certifications where assigned
• Perform other duties or special projects as assigned

Patient Services Associate – Primary Care

• Perform various patient care activities and accommodative services under the general supervision of a Registered or Licensed Vocational/Practical Nurse
• Perform patient care activities within the limits of the position
• Do not administer medications or therapy
• Do not assume independent responsibility for patient care
• Accomplish job duties consistently with PAM Health policies, procedures, and guidelines

Patient Care Technician, PCT

• Assist Orthofix Territory Managers and Orthofix Distributors with patient education and device in-services
• Provide direct, personal, and timely service representing Orthofix
• Assist with patient fittings
• Conduct educational meetings with patients and staff regarding Orthofix stimulation products
• Explain benefits and patient responsibilities
• Facilitate paperwork collection for order submissions
• Handle patient phone calls
• Collect and submit HIPAA-covered information related to orders
• Lift and transport products to various sites
• Travel within the assigned territory

Patient Care Specialist – Spine

• Assist the patient care team with exams, procedures, obtaining patient data, and other direct patient care processes
• Ensure supplies and equipment are adequately stocked and functioning properly
• Schedule procedures
• Coordinate admission, discharge, and transfer processes
• Answer phones, take messages, and direct calls
• Pick up and deliver specimens, documents, and other items
• Float to Flower Hickman Cancer Center, Toledo Hospital Cancer Center, Bay Park Cancer Center, and Perrysburg Levis Commons Cancer Center as needed
• Support planned and unplanned staffing needs across metro cancer centers

Patient Care Technician – Medical Oncology – Float

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
• Investigate, triage and resolve patient issues using the established HEART model
• Create a welcoming and professional environment and ensure outstanding patient experiences
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and interpreter-service screening and scheduling
• Enter and maintain confidential patient information
• Recruit, enroll and educate patients on MyChart and Appointment Pass
• Process the workflow for the day
• Participate in patient outreach activities, including proactive patient calls to assist with health maintenance and care compliance

Patient Care jobs in Ohio

Patient Services Associate – Primary Care

Patient Care Technician, PCT

Patient Care Specialist – Spine

Patient Care Technician – Medical Oncology – Float

Patient Service Specialist – Urgent and Outpatient Care