Patient Care Coordinator

• Call referral-eligible patients flagged by the platform, starting at approximately 5 patients per day and scaling over time
• Explain in plain language why specialist referrals are needed based on patient care gaps
• Address patient objections and questions empathetically and guide patients toward booking without pressure
• Book appointments through the internal dashboard or coordinate with patients’ preferred providers
• Maintain an 80%+ booking conversion rate across eligible patients contacted
• Leave voicemails and send text or email follow-ups for patients who do not answer
• Re-contact patients from previous days who have not booked
• Research and answer questions about insurance, logistics, or referral reasoning
• Escalate clinical questions outside the role’s scope to the appropriate internal contact
• Review overnight patient notifications each morning through the internal dashboard
• Update patient statuses using platform workflow tools
• Access and review medical record summaries before calls
• Handle Protected Health Information in accordance with HIPAA and company data protocols
• Maintain accurate documentation of all patient interactions

Explore Patient Care Coordinator at Catena. Review requirements and application details.

• Respond to new patient inquiries during scheduled working hours through phone, text, email, web forms, and social media messages
• Manage all incoming leads through GoHighLevel (GHL), maintaining timely and consistent communication across channels
• Lead consultative sales conversations to understand patients' goals, concerns, timelines, and budgets
• Explain aesthetic, regenerative, sexual wellness, and hormone treatments in a clear, professional, and discreet manner
• Discuss treatment pricing, present approved fee estimates, address objections, and negotiate appropriately within the practice's guidelines
• Convert qualified inquiries into booked consultations by building trust and confidently asking for the booking
• Follow up consistently with leads who have not responded or booked, using established contact sequences and nurturing strategies
• Reactivate past and overdue patients by introducing relevant services, reconnecting with previous inquiries, and helping fill available appointment slots
• Confirm consultations and assist with rescheduling cancellations and no-shows
• Maintain an accurate GHL pipeline, documenting conversations, outcomes, next steps, and follow-up dates
• Prepare detailed handoff notes for providers before consultations, including patient goals, concerns, budget, and quoted pricing
• Monitor lead response times, conversion rates, and reasons prospects do not book
• Identify opportunities to improve sales scripts, follow-up sequences, CRM workflows, and automations within GoHighLevel
• Provide a consistently polished, warm, and personalized experience that reflects the practice's premium positioning

Explore Patient Care Coordinator – Lead Conversion at Zipdev. Review requirements and application details.