Patient Care Coordinator

• Answers phones and greets patients courteously, clearly, and efficiently
• Communicates with patients via phone, email, or in person regarding appointments, instructions, and follow-ups
• Handles patient concerns and escalates issues to administrative manager or clinical staff when necessary
• Schedules appointments and ancillary services according to provider protocols
• Coordinates referral processes
• Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization, and verifies pre-testing and documentation
• Manages check-out processes and facilitates patient payments, copayments, and outstanding balance collections
• Obtains authorizations and follows up with appropriate teams
• Collects patient information for timely billing
• Documents in patient charts and communicates with physicians and clinical teams
• Scans patient records according to hospital guidelines
• Uses electronic medical records, scheduling, billing, and Microsoft Office systems
• Operates phones, scanners, copiers, printers, and other front-desk technology
• Learns and adapts to new systems, policies, and technologies
• Prioritizes workload to meet patient and departmental needs
• Resolves issues, assists colleagues, and supports team productivity
• Covers the Office Manager role during absences
• Assists with training and covering support staff as needed

• Support patient retention and ongoing patient service communications
• Place medication orders and coordinate chronic disease-state medications for home administration
• Serve as a liaison among Regional Care Coordinators, patients, physician offices, referral sources, Intake, Pharmacy, and Reimbursement departments
• Monitor patient services affecting quality, safety of care, and retention
• Coordinate with reimbursement and pharmacy to ensure proper medication orders, timely delivery, care, and follow-through
• Use phone, computer, and other communication devices, including assisting during patient emergencies when needed
• Maintain accurate and timely patient records and notes in CPR+
• Receive and input patient referrals
• Attend consumer group events and support sales-team physician visits or local/regional events as requested
• Participate in biweekly specialty sales update calls
• Maintain ongoing and minimum monthly patient contact
• Generate new and refill patient orders
• Provide delivery service when necessary and approved
• Assist with alternative reimbursement-resource searches
• Collect updated patient information, including statistics, allergies, health issues, and insurance changes
• Track and confirm deliveries, obtain signatures, and document deliveries
• Resolve delivery issues and support medication recalls
• Improve processes and service quality
• Communicate regularly with the direct supervisor
• Comply with company policies, safety requirements, and HIPAA compliance standards