Patient Care Coordinator

• Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries
• Process monthly patient refill requests through digital channels and inbound phone calls
• Review and verify patient demographics, insurance information, and order documentation
• Update electronic patient records and maintain accurate account information
• Answer incoming calls, provide order status updates, and route inquiries to appropriate departments
• Assist patients with refill requests, payment processing, and account-related questions
• Investigate and resolve routine patient concerns and escalate complex issues
• Review patient accounts for outstanding balances and assist with payment collection
• Receive and process credit card and other payment transactions accurately
• Support team members during high-volume periods and complex patient service situations
• Ensure a positive patient experience through professional, compassionate, and efficient service

Explore Patient Care Coordinator at CVS Health. Review requirements and application details.

• Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries
• Process monthly patient refill requests received through digital channels and inbound phone calls
• Review and verify patient demographics, insurance information, and order documentation to ensure accurate and timely shipment of supplies
• Update electronic patient records and maintain accurate account information
• Answer incoming calls, provide order status updates, and route inquiries to appropriate departments when needed
• Assist patients with refill requests, payment processing, and general account-related questions
• Investigate and resolve routine patient concerns while escalating complex issues to appropriate clinical or management staff
• Review patient accounts for outstanding balances and assist with payment collection activities as directed
• Receive and process credit card and other payment transactions accurately
• Support team members during high-volume periods and complex patient service situations
• Ensure a positive patient experience through professional, compassionate, and efficient service