Patient Coordinator

• Greet and assist patients upon arrival, provide wait-time information, and address front-desk inquiries.
• Verify and update patient demographics and insurance details during check-in.
• Handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.
• Provide coverage between Jacksonville, Jacksonville Beach, and Orange Park locations; travel is required.

Patient Access Coordinator – Float Role

• Greet and assist patients, customers, and visitors in person and over the phone.
• Perform patient registration in various systems.
• Answer phone calls professionally and courteously.
• Collect monies for time-of-service patient responsibility when applicable.
• Verify insurance coverage and obtain prior authorization when applicable.
• Perform preliminary patient screening, including medical history, before procedures when applicable.
• Transport patients to and from exam rooms.
• Assist with patient transfer on and off exam tables.
• Provide preliminary and post-procedure instructions.
• Assist in preparing mobile units for transport when applicable.
• Maintain a clean and organized work area and order supplies when applicable.
• Schedule appointments and obtain insurance verification and/or authorization.
• Prepare medical records for physicians, patients, and customers.
• Ensure accurate documentation in electronic systems and written documents.
• Assist clinical staff with documentation and image delivery.
• Perform all duties within HIPAA regulations.
• Perform other duties as assigned.

• Greet and assist patients, customers, and visitors in person and over the phone
• Perform patient registration in various systems
• Answer phone calls professionally and courteously
• Collect monies for time-of-service patient responsibility when applicable
• Verify insurance coverage and obtain prior authorization when applicable
• Perform preliminary patient screening, including medical history, before procedures when applicable
• Transport patients to and from exam rooms
• Assist with patient transfers on and off exam tables
• Provide preliminary and post-procedure instructions
• Assist in preparing mobile units for transport
• Maintain a clean and organized work area
• Order supplies and ensure work areas are stocked
• Ensure accuracy of patient records
• Schedule appointments and obtain insurance verification and authorization when applicable
• Prepare medical records for physicians, patients, and customers
• Document patient visits accurately in electronic systems and written documents
• Assist clinical staff with documentation and image delivery
• Perform duties within HIPAA regulations
• Perform other duties as assigned

• Greet and assist patients upon arrival, provide wait-time information, and address front-desk inquiries.
• Verify and update patient demographics and insurance details during check-in.
• Handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Maintain accurate and complete electronic health records.