Patient Coordinator

• Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in.
• Handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Patient Access Coordinator

• Determine when new employees have met all departmental requirements and reached proficiency for independent work
• Conduct random daily audits of registrars’ work
• Meet with supervisors to review errors and suggest corrective actions
• Provide support in inpatient, outpatient, and Emergency Room patient registration areas
• Provide input to supervisors for new hire evaluations regarding proficiency and growth
• Prepare statistical data to demonstrate departmental quality improvement
• Assist with registration duties when patient census is high
• Prepare and update the employee manual and ensure regulatory accuracy and compliance
• Audit and review new employees’ work for accuracy, compliance, and progress
• Assist with training employees on new computer programs, procedures, and equipment