Patient Coordinator

• Manage travel logistics or reimbursement processing for patients participating in assigned clinical trial projects
• Collaborate with PCS Project Managers, the Patient Concierge Services Manager, and internal teams to understand study requirements and implement patient support services
• Support new project setup, including mailbox creation, portal access, SharePoint folders, and study-specific documentation
• Review and validate patient enrolment information and approve access to designated digital platforms such as PatientGO®
• Serve as the primary contact for patient requests via app, email, or phone
• Coordinate flight, train, accommodation, and ground transport bookings
• Review, verify, approve, reject, or escalate patient reimbursement and stipend submissions
• Communicate with patients and caregivers regarding logistics, reimbursement updates, and concerns
• Liaise with clinical sites on reimbursement and patient travel coordination issues
• Process patient payments, stipends, and travel confirmations
• Manage allocation and tracking of patient payment cards
• Maintain patient information, visit records, and service logs in real time
• Assist with reimbursement submissions on behalf of patients
• Identify operational gaps, share feedback, and support service improvements and internal initiatives
• Provide data and updates for monthly financial reporting
• Ensure compliance with patient confidentiality, GCP, data protection regulations, and company SOPs
• Participate in client meetings, site initiation visits, and investigator meetings when requested
• Stay current on tools, technologies, and processes related to patient travel and reimbursement coordination
• Support internal team projects and initiatives for the PCS function

Patient Concierge Coordinator

• Manage travel logistics or reimbursement processing for patients participating in assigned clinical trials
• Collaborate with project managers, the Patient Concierge Services Manager, and internal teams to implement patient support services
• Set up new projects, including mailboxes, portal access, SharePoint folders, and study-specific documentation
• Review and validate patient enrollment information and approve access to designated digital platforms such as PatientGO®
• Respond to patient requests through apps, email, and phone
• Coordinate flight, train, accommodation, and ground transport bookings
• Review, verify, approve, reject, or escalate patient reimbursement and stipend requests
• Communicate with patients and caregivers regarding logistics, reimbursements, and concerns
• Liaise with clinical sites on reimbursement and patient travel issues
• Process patient payments, stipends, travel confirmations, and payment card allocation
• Maintain patient information, visit records, and service logs
• Assist with reimbursement submissions on behalf of patients
• Identify operational gaps and support service improvements and internal initiatives
• Provide data and updates for monthly financial reporting
• Ensure compliance with GCP, data protection regulations, and company SOPs
• Participate in client meetings, site initiation visits, and investigator meetings when requested
• Stay current on tools, technologies, and processes related to patient travel and reimbursement coordination

Patient Coordinator jobs in Serbia

Patient Concierge Coordinator

Patient Reimbursement Coordinator