Patient Service Representative

• Serve as the first connection between Intermountain and patients
• Establish collaborative relationships with patients and fellow caregivers
• Provide courteous and professional connections by phone, in person, or via secure messaging
• Identify and resolve patient intake and care needs
• Greet and check in/out patients and verify information supplied by patients
• Document phone calls accurately and completely in the electronic medical record (EMR)
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations
• Register patients by confirming, entering, and updating demographic and guarantor data
• Follow patient identification procedures
• Obtain insurance cards, identification forms, and required signatures
• Verify insurance coordination of benefits and handle pre-certification/prior authorization as applicable
• Assist patients with forms for regulatory and billing needs
• Scan paperwork and educate patients about financial assistance
• Request and process payments for current and past medical services
• Stay current on role responsibilities, updates, dashboards, work queues, emails, and clinic/service line meetings

Patient Service Representative, PRN

• Serve as the first connection between Intermountain and patients
• Establish collaborative relationships with patients and fellow caregivers
• Provide courteous and professional connections by phone, in person, or secure messaging
• Identify and resolve patient intake and care needs
• Greet and check in/out patients and verify supplied information
• Document phone calls accurately and completely in the electronic medical record
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations
• Register patients and confirm, enter, or update demographic and guarantor data
• Obtain insurance cards, identification forms, and required signatures
• Verify insurance coordination of benefits and handle pre-certification or prior authorization as needed
• Assist patients with regulatory and billing forms
• Scan paperwork and educate patients about financial assistance
• Request and process payments for current and past medical services
• Maintain current role and responsibility knowledge through dashboards, work queues, emails, and meetings