Processor

• Collect and process donor samples for processing and testing
• Record the weight of products and samples
• Label samples and freeze units within the required timeframe
• Pack units for final shipment
• Pack samples and prepare shipping boxes for the testing laboratory
• Monitor stored products
• Report equipment working conditions
• Maintain accurate donor files
• Handle shipping and inventory control
• Maintain active communication and quality

Plasma Processor

• Collect and process donor samples for processing and testing
• Record product and sample weights
• Label samples and freeze units for final packing within the required timeframe
• Pack units for final shipment
• Pack samples and prepare shipping boxes for shipment to the testing laboratory
• Monitor stored products
• Report equipment working conditions
• Maintain accurate donor files
• Handle shipping and inventory control responsibilities
• Maintain active communication and quality

• Review and process legal documents
• Complete data entry of customer information
• Fulfill customer orders across various jurisdictions
• Send accurate results to customers in a timely manner
• Solve customer and documentation-related issues
• Provide excellent customer service to internal and external customers
• Electronically file and retrieve documents
• Work directly with Client Service Representatives and vendors across the country
• Conduct research and process legal documents, including online research

Document Processor

• Sort, scan, validate, and process remittances from various sources accurately and timely
• Review and verify incoming documents to mitigate fraud risk
• Follow Navy Federal Credit Union safety protocols and check fraud procedures
• Monitor operational priorities, production goals, and service-level targets
• Assess negotiability of financial instruments and escalate as necessary
• Verify transaction authenticity and allocate funds in compliance with federal and organizational policies
• Evaluate remittance risks and process or escalate accordingly
• Make independent decisions on special handling for deposits/payments within regulations and policies
• Research member accounts and determine fund allocation for remittances and deposits
• Communicate with internal partners to resolve member issues
• Log items across systems and manage multiple processing tasks
• Create member-facing correspondence, image replacement documents, and regulatory notifications
• Stay updated on processing procedures and technology
• Recommend improvements to remittance-processing efficiency and accuracy
• Perform other assigned duties

Remittance Processor

• Collect and process donor samples for processing and testing
• Record product and sample weights
• Label samples and freeze units for final packing within the required timeframe
• Pack units for final shipment
• Pack samples and prepare shipping boxes for delivery to the testing laboratory
• Monitor stored products
• Report equipment working conditions
• Maintain active communication and quality
• Maintain accurate donor files
• Handle shipping and inventory control responsibilities in plasma center operations