Product Designer

• Lead and develop a team of UX designers through coaching, feedback, and career guidance
• Define design strategy and quality standards for integrations, access management, and design system work
• Balance hands-on design work with people management
• Own UX delivery across the platform and access-management product area
• Prioritize and sequence work across multiple teams with conflicting priorities
• Partner with Product, Engineering, and Architecture to align roadmaps, priorities, and success metrics
• Run design planning, critique, and review rituals
• Resolve ambiguity, clarify scope, and navigate trade-offs shaped by authentication protocols, permissions models, and provisioning logic
• Reinforce design standards, accessibility, and design system adoption for admin consoles, permissions interfaces, and integration setup flows
• Shape platform experiences connecting, securing, and managing access across a multi-product learning ecosystem

Team Manager, Experience Design

• Collaborate with the product engineering team to deliver inclusive and accessible designs based on user stories, UX research, and analytics
• Work with the UX Team and UX Lead to align on creative vision and execution
• Use and help iterate Benjamin Moore’s digital design system and standards
• Conduct user interviews, surveys, and usability testing to understand user needs, pain points, and behaviors
• Communicate and present design concepts and research findings to stakeholders
• Improve retailers’ workflows to optimize user satisfaction and product adoption
• Execute design concepts and deliverables according to established timelines with minimal supervision
• Help shape the UX team’s use of emerging AI tools

UX/Product Designer

• Lead enterprise UX, research, web experience, and digital communications strategy across external digital properties
• Use audience research, journey mapping, usability testing, analytics, and stakeholder insights to improve digital experiences
• Set standards for site architecture, navigation, accessibility, inclusive design, content structure, and user journeys
• Guide web content strategy and governance with digital, editorial, analytics, platform, and regional teams
• Improve findability and reuse through taxonomy, metadata, tagging, and content classification standards
• Translate audience needs, pain points, performance data, and research findings into experience improvements
• Provide strategic oversight for major web initiatives and align scope, priorities, experience standards, and outcomes
• Build governance frameworks, workflows, compliance expectations, and operating practices
• Partner with IT and development teams on platform strategy, technology direction, and performance standards
• Define success measures and use analytics and performance data for decisions and continuous improvement
• Align Communications, IT, Legal, Privacy, analytics, regional teams, and external partners
• Advance GEO and AI-era discoverability for search, citation, and answer-engine visibility
• Build, coach, and lead a strong team and partner model
• Monitor UX, digital experience, AI search, and content innovation trends and translate them into opportunities
• Report to the Executive Director, Enterprise Brand Social Media and Digital Communications

Director, UX – Digital Communications

• Shape product experience activities for complex digital products and services from problem framing through detailed prototyping and iterative releases
• Plan and lead user research and usability testing
• Translate research findings into tangible design assets
• Use data to create problem statements, product strategy inputs, service blueprints, and design recommendations
• Establish and contribute to design standards and reusable patterns
• Lead through ambiguity using data to clarify problems and identify continuous product improvement opportunities
• Collaborate with Product, Engineering, Data, and Architecture
• Define agentic layers and experiences across Johnson & Johnson products and services

Senior Product Designer

• Lead product experience activities for complex digital products and services from problem framing through detailed prototyping and iterative releases
• Plan and lead user research and usability testing
• Translate research findings into tangible design assets
• Use data to create problem statements, product strategy inputs, service blueprints, and design recommendations
• Establish and contribute to design standards and reusable patterns
• Lead through ambiguity using data to clarify problems and identify opportunities for continuous product improvement
• Collaborate with Product, Engineering, Data, and Architecture
• Define, drive, and deliver intuitive, scalable end-to-end product and platform experiences
• Help define agentic layers and experiences across Johnson & Johnson products and services