Product Operations

• Contribute to building Customer Support Operations and collaborate with engineers
• Provide product information, enable troubleshooting, and streamline escalations
• Monitor and initially triage Jira support queues from 9:00 AM–5:00 PM weekdays PT across mobile apps and backend systems
• Classify severity, troubleshoot reproducible issues, verify context, and route issues to appropriate teams
• Oversee incident response workflows and unblock critical issues
• Track operational performance metrics and ticket resolution against defined SLOs
• Intervene on stalled issues and manage Severity 1 escalations to on-call engineers via Slack/Jira
• Oversee daily and weekly transition handovers
• Report operational performance to executive and external stakeholders weekly/monthly
• Liaise between core development teams, executive management, and regional global offices
• Create and maintain FAQs, product manuals, and knowledge base articles
• Lead product content creation, localization, and review processes
• Build and scale localization processes for multiple languages and manage vendor relationships
• Lead projects for product launches and feature rollouts
• Analyze workflows and implement tools and best practices for continuous improvement
• Establish systems to collect, analyze, and synthesize customer feedback into product recommendations

Product Operations Manager

• Define datacenter solutions and contribute to the DCBBS product roadmap integrating GPU-accelerated computing, high-speed networking, and scalable storage
• Track industry trends in AI infrastructure, liquid cooling, and next-generation data pipelines
• Lead planning and execution of multidisciplinary initiatives across hardware engineering, software, operations, and marketing
• Coordinate integrated solutions involving GPUs, SmartNICs, NVMe storage, and AI-ready platforms
• Build complete datacenter solutions optimized for direct liquid cooling and high-efficiency air cooling
• Support TCO and energy-efficiency evaluations in customer datacenter environments
• Partner with Supermicro Supercloud software and BIOS/BMC teams on monitoring and analytics capabilities
• Enable predictive maintenance, performance tuning, and workload-aware optimization for AI and HPC use cases
• Identify infrastructure requirements for GenAI training, inference, and massive data-processing workloads
• Research hyperscaler, enterprise-customer, and channel-partner requirements
• Use market insights to influence feature prioritization, packaging, and differentiation
• Develop executive presentations, customer-facing collateral, and sales tools
• Represent the product roadmap in internal and external briefings

Staff Data Center Systems Product Manager

• Coordinate sprint planning, backlog refinement, reviews, retrospectives, and team meetings
• Maintain product backlogs, roadmaps, actions, risks, dependencies, and delivery updates
• Collect and organize product metrics, KPIs, KRIs, and scorecards
• Prepare product updates, dashboards, and leadership reports
• Follow up with teams on actions, blockers, and delivery commitments
• Support product managers with governance meetings and product reviews
• Maintain product documentation, meeting notes, and decision logs
• Help improve common product practices across Defensive Engineering
• Support Defensive Engineering teams with product planning, Scrum coordination, metrics, reporting, and delivery tracking
• Work with product managers, security engineers, GTS product owners, and other stakeholders to help teams stay organized and focused on security outcomes

Product Operations jobs in California

Product Operations Manager

Staff Data Center Systems Product Manager

Defensive Engineering Product Ops Specialist