Product Operations

• Own account provisioning end-to-end during the shift
• Set up demo accounts for demos booked by BDR and AE/GTM teams
• Fix and resolve flagged account issues
• Monitor the provisioning-issues channel during core hours and escalate appropriately
• Use AI tools, including Adaptive's Claude-based asset-sourcing automation
• Coordinate handoffs with morning and late-night contractors to maintain continuous provisioning coverage

Product Operations Contractor

• Own the voice-of-customer loop for Travel by capturing, analyzing, and prioritizing feedback
• Partner with Product, Engineering, and Design to translate feedback and operational insights into product requirements and roadmap priorities
• Build product analytics to identify opportunities to improve adoption, booking success, policy compliance, supportability, quality, and traveler experience
• Own launch operations for Travel features from alpha through general availability
• Manage release readiness, documentation, internal enablement, and feedback loops
• Ship UX fixes and operational tooling using AI and low-code tools
• Design and improve operating systems for issue escalation, incident management, release readiness, supportability, and internal communication
• Identify and automate manual processes to improve consistency and reliability
• Manage operational relationships with travel partners and vendors
• Monitor partner performance, surface issues, and support joint improvement plans
• Become a subject-matter expert in the end-to-end Travel customer experience
• Contribute to systems and tooling that enable Ramp's Product and Engineering organizations to scale

Product Operations jobs in New York

Product Operations Contractor

Product Operations Specialist – Travel