Product Specialist

• Conduct intake calls to understand customer needs and educate customers on products and services
• Drive scheduling rates for qualified leads by communicating value and addressing early questions
• Resolve customer concerns throughout the customer journey to support high NPS and low return rates
• Provide Bluetooth and iPhone support and coach clients on device use
• Assist customers with technology, including Zoom and remote care sessions
• Troubleshoot products in person and remotely
• Maintain customer documentation in Salesforce, Intercom, and other customer experience platforms
• Learn complex clinical concepts and technology to educate and support clients
• Collaborate with the broader team to improve product offerings and customer experience
• Cover front desk or office manager responsibilities as needed, including greeting clients, managing appointments, and maintaining the professional environment

• Drive adoption of Cimulate across the assigned territory
• Own the Cimulate sales strategy and pipeline across assigned accounts
• Partner with Digital Specialist Account Executives and Core Account Teams to identify, qualify, and close new Cimulate opportunities
• Lead consultative discovery conversations with ecommerce, merchandising, digital experience, marketing, and IT leaders
• Position Cimulate as a strategic AI platform improving search relevance, product recommendations, merchandising performance, and shopper engagement
• Develop business cases tied to revenue growth, conversion improvement, average order value, customer satisfaction, and operational efficiency
• Coordinate Solution Engineering, Product Management, Customer Success, Professional Services, and Partners throughout the sales cycle
• Build executive relationships with digital commerce leaders, CMOs, Chief Digital Officers, Heads of Ecommerce, and merchandising executives
• Maintain accurate pipeline management and forecasting while exceeding quarterly and annual revenue targets
• Provide market feedback shaping the Cimulate product roadmap

Product Specialist jobs in New York

Product Specialist

Commerce Search, Sales & Product Specialist