Product Specialist

• Provide remote assay performance support for the Serum Work Area portfolio of instruments and solutions
• Troubleshoot complex analytical and system issues remotely
• Deliver product and technical training for customers and internal colleagues
• Manage and document customer inquiries and complaints in accordance with corporate Quality System regulations
• Collaborate with Field Teams and Sales Managers to improve customer satisfaction and retention
• Participate in complaint reviews, trend analyses, and performance metric tracking
• Support commercial teams during tender processes with instrument demonstrations and technical responses
• Attend initial and periodic training at European and other designated locations

• Support customers through direct contact in the specialist area
• Implement training and development initiatives for the sales organisation and customers
• Support internal teams with specialist-field knowledge to compete effectively in the dental environment
• Enter all customer call and contact activity into SFDC
• Address customer queries and product knowledge gaps to maximise growth opportunities
• Meet RCO daily activity expectations, including co-travels and customer-facing events as relevant
• Coordinate and conduct meetings and product training sessions for customers and other audiences
• Address customer complaints professionally and escalate concerns according to current processes
• Engage clinicians and staff through webinars, team calls, and in-office trainings
• Create specialist-area training curricula, including onboarding, for the field sales team with stakeholders
• Co-travel with field sales personnel to support key customer onboarding and growth
• Serve as primary UKI contact for product and workflow knowledge in the specialist area
• Monitor trends and report them to relevant stakeholders
• Collaborate on CE event content and new product launch execution
• Maintain awareness of new regulations and regional differences
• Collaborate with the UKI Product Specialist team for a consistent approach
• Align priorities with Sales Managers across UKI

Product Specialist jobs in United Kingdom

Product Specialist

Product Specialist – Ortho