Production Engineer

• Detect, isolate, document, report, and resolve system outages or operational problems
• Collect diagnostic data, restore system operation, and develop workarounds as needed
• Document problems in logging and discrepancy reporting tools
• Work directly with the customer on day-to-day activities
• Respond to user calls regarding hardware and software problems
• Correct problems or escalate them when required
• Communicate problem status to users and senior management
• Perform maintenance and installation of computing infrastructure
• Implement continuous improvement through IT systems or procedures
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation and training
• Perform additional duties as assigned

Senior Systems Engineer – Production Support

• Detect, isolate, document, rapidly report, and resolve system outages or operational problems
• Collect diagnostic data, restore system operation, develop workarounds, and perform recovery activities
• Document problems in logging and discrepancy reporting tools
• Work directly with the customer on day-to-day activities
• Respond to user calls about hardware and software problems, correcting or escalating issues as needed
• Communicate problem status to users and senior management
• Perform maintenance and installation of computing infrastructure
• Implement continuous improvement through IT systems or procedures
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation and training
• Perform additional duties as assigned