Program Coordinator

• Coordinate day-to-day assigned business operational activities under moderate supervision
• Identify routine operational issues, make minor adjustments when appropriate, and escalate concerns with recommended solutions
• Coordinate assigned project task activities and track basic status updates
• Support timely completion of deliverables within established timelines
• Gather information and document observations to evaluate operational performance
• Recommend routine process improvements within established procedures
• Follow standard operating procedures and work instructions
• Maintain clear and accurate quality management system documents and procedures
• Update assigned records, check completeness, and route changes for review and approval
• Coordinate schedules, manage communications, maintain accurate records, support project activities, and serve as a key stakeholder contact
• Work with program leadership to resolve issues, track program performance, facilitate process improvements, ensure policy compliance, and deliver a high-quality customer experience

Program Support Coordinator

• Serve as the primary point of contact for prospective learners, enrolled learners, partners, and the public through phone, email, web inquiries, virtual meetings, and in-person events
• Provide accurate information about PACE programs, course options, registration, certificates, completion requirements, learner support services, and next steps
• Conduct proactive outreach for inquiry follow-up, registration support, course access, login troubleshooting, persistence check-ins, completion reminders, and certificate communications
• Support inquiry-to-enrollment conversion and escalate enrollment barriers
• Assist with registration, course access, LMS navigation, vendor platform access, payment questions, certificate requests, documentation, and troubleshooting
• Use SIS, CRM systems, Monday.com, Microsoft Office, AI-enabled tools, and other platforms to document communications, track cases, support workflows, and maintain learner records
• Partner with the Program Manager on registrations, course access, completion data, certificates, transcripts, and learner records
• Support contractual and publicly funded program initiatives through learner communications and documentation
• Communicate learner trends, barriers, FAQs, registration issues, and service gaps to the PACE team
• Coordinate enrollment office hours, onboarding support, information sessions, events, and presentations
• Support third-party payment documentation, invoices, vendor coordination, learner completion, and program participation records
• Prepare reports, learner updates, summaries, evaluations, and operational documents
• Coordinate referrals to university departments, student services, community agencies, and internal support teams
• Escalate operational, technical, billing, catalog, LMS, or data issues while maintaining learner follow-through
• Support PACE special projects, process improvements, and learner experience enhancements
• Participate in occasional onsite activities, trainings, and/or events