Program Manager

• Lead closed-loop resolution of critical PC quality anomalies, mass-production failures, and escalated customer complaints across the full PC lifecycle
• Evaluate quality risks based on PC shipment volume and market impact
• Drive R&D, manufacturing, supply chain, customer support, CO, and after-sales teams to implement corrective actions
• Establish and iterate PC-specific end-to-end quality standards, workflows, and management systems
• Launch quality improvement initiatives for product design verification, supplier quality control, mass-production process control, and terminal market quality management
• Assess and mitigate quality risks for PC new-product projects across proposal, design, pilot, and mass-production phases
• Conduct PC industry competitor quality analysis and benchmark mainstream brands’ processes, defect rates, after-sales systems, and market quality performance
• Leverage mass-production, testing, and after-sales data to identify quality trends and process deviations
• Perform root-cause analysis, formulate and deploy CAPA plans, and reduce failure and rework rates
• Own and deliver complex PC quality projects, including new-product quality introduction, process upgrades, and mass-production quality stabilization
• Plan and deploy AI-enabled quality-management strategies, including automatic quality inspection, process anomaly early warning, intelligent after-sales fault classification, and quality-data analysis
• Manage internal quality-engineer teams and external PC manufacturing and R&D partners
• Mentor team members, manage performance, and establish quality collaboration mechanisms with component suppliers and OEM factories
• Drive continuous quality improvement across the PC supply chain and full-link product quality stability

Quality Program Manager

• Lead closed-loop resolution of critical PC quality anomalies, mass production failures, and escalated customer complaints across the PC lifecycle from R&D design through SMT manufacturing, assembly, reliability testing, mass production delivery, and terminal after-sales service
• Evaluate quality risks based on PC shipment volume and market impact; drive R&D, manufacturing, supply chain, customer support, CO, and after-sales teams to implement corrective actions and align with senior management
• Establish and iterate PC-specific end-to-end quality standards, workflows, and management systems
• Launch quality improvement initiatives for PC product design verification, supplier quality control, mass production process control, and terminal market quality management
• Assess and mitigate quality risks for PC new product projects across proposal, design, pilot, and mass production phases
• Conduct PC industry competitor quality analysis and benchmark mainstream brands’ process standards, defect rates, after-sales systems, and market quality performance; produce professional analysis reports and optimization strategies
• Use PC mass production, testing, and after-sales data to identify quality trends and process deviations
• Complete root cause analysis for complex PC quality issues; formulate and deploy CAPA plans to reduce failure and rework rates
• Own and deliver complex PC quality projects, including new product quality introduction, process upgrades, and mass production quality stabilization
• Plan and deploy AI-enabled quality management strategies, including automatic quality inspection, process anomaly early warning, intelligent after-sales fault classification, and intelligent quality data analysis
• Drive digital and intelligent transformation of PC end-to-end quality management and build an AI quality system
• Manage internal quality engineer teams and external PC manufacturing and R&D partners; provide mentoring and performance management
• Establish quality collaboration mechanisms with PC component suppliers and OEM factories; drive supply-chain and product-quality improvement