Program Manager

• Develop and execute short- and long-term planning to achieve performance goals and exceed balanced scorecard measures for sales, revenue, profitability, and other objectives
• Act as Senior Customer Manager to foster business development through direct contact with customers and partners
• Uphold and promote the company’s mission and core values, ensuring a customer-oriented and accountable environment
• Ensure implementation of corporate policies and coordinate with corporate staff to meet growth objectives
• Develop next-level leadership through mentoring, training, and providing opportunities for increased responsibility
• Oversee financial management of multiple government contracts, ensuring regulatory compliance and achievement of financial performance targets
• Lead strategic initiatives to expand the company’s presence in key markets and identify new business opportunities and partnerships
• Monitor and manage operational aspects of ongoing projects, ensuring teams meet quality standards and project milestones
• Collaborate with the business development team to prepare proposals, bids, and presentations for potential government contracts
• Implement risk management practices across projects to minimize risks and ensure continuity of operations
• Facilitate communication between project teams, clients, and stakeholders, aligning project objectives with company goals
• Champion adoption of new technologies and methodologies to enhance operational efficiency and competitiveness
• Directly lead and supervise Project Managers and large teams
• Make personnel decisions, conduct performance evaluations and salary reviews, and develop the department
• Serve as a senior liaison with other departments to ensure collaboration and effective communication
• Engage with vendors and internal customers to ensure satisfaction and adherence to quality standards

Senior Program Manager, Census

Company Summary

Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end-users, and give our customers a competitive edge, now and into the future. 

Position Description:

Arlo is in search of a Deputy Director to help lead the Programs Department on strategic and operational efforts across the full lifecycle of contract management and enable growth of the department. They would support strategic goals and lead operational execution of those goals. The Deputy Director would scope out proposed contracts, serve as a Transition Program Manager on new contracts, and serve as interim Program Manager when there are vacancies. 

Work Location: Remote (Candidates local to the Washington, DC area to participate in customer meetings and meetings at headquarters preferred)

Responsibilities and/or Success Factors:

- Strategically and operationally support goals of the Programs Department, including leading the development of materials that enable sustainability and scalability of the Programs Department. This may include developing technical solution frameworks, policies, and procedures and other materials to be used by Program Managers.

- Liaise with business development teams on scoping for proposals and new contracts, including advising on technical solutions and staffing models, pricing, feasibility, risks and mitigation strategies. Note, the Deputy Director’s role in business development is a supporting role and is not expected to write proposals or sell work, but rather enable higher win rates and more successful and profitable delivery. 

- Team with the Finance department to build out an estimate at completion (EAC) process to improve budgeting, forecasting, and monitoring of contracts. 

- Serve as a backup for the Director of Program management to represent the Programs department on various working sessions and briefings for initiatives across other headquarters departments that impact Programs. 

- Serve as Transition Program Manager for new contracts including scoping the work, leading the technical kick off, hiring contract staff, and developing program management deliverables and tools for the first 60-90+ days into successful transition into the sustainment phase.

- Serve as interim program manager contracts when there are program manager vacancies until permanent program managers are hired and also potentially serve as a program manager on contracts for longer term. 

- Liaise with customers, Arlo headquarters departments (e.g. finance, contracts, HR, Recruitment, Security), and teaming partners. 

- Build effective relationships with government personnel including the COR and government event leads. 

- Solve complex, tactical assignments to ensure client satisfaction. 

- Create the applicable project management deliverables necessary to manage and oversee the terms of the contract and manage the team. 

- Manage contract risks, develop processes and monitor to ensure high quality. 

- Design and execute administrative processes, including but not limited to detailed tracking of deliverables and milestones. 

- Facilitate materials for bi-weekly status meetings with Program Managers and gather information from Program Managers for headquarters reporting as needed.

- Serve as backup to conduct 30- and 60-day check-ins with new staff.

- Manage and develop deliverables on indefinite delivery/indefinite quantity (IDIQ) and government-wide acquisition (GWA) contracts. 

- Other special projects and duties as assigned.

Minimum Qualifications Including Certificates: 

- Bachelor’s degree • 10-15+ years of applicable professional experience including 5+ years of program management experience 

- Federal government contract program management experience 

- Strategic thinking skills and experience developing frameworks, policies, and procedures 

- Experience leading teams in dynamic, fast-paced, and sometimes ambiguous environments 

- Excellent attention to detail 

- Critical Problem solving, contingency planning skills 

- Client service and service delivery excellence skills 

- Ability to influence key stakeholders and clients 

- Background in Risk Management, Quality Management, and quality control

Desired Qualifications: 

- DoD experience 

• IT program management experience
AAP Statement

We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.

(737) Deputy Director, Program Management

• Contribute to the development and implementation of IJM’s VAWC strategy in Latin America and Africa
• Identify strategic partnerships with law enforcement agencies, government bodies, and NGOs to enhance investigative impact and systemic change
• Advise on complex VAWC investigations, including evidence collection, witness interviews, suspect identification, and case building
• Mentor and oversee IJM ILED investigators
• Develop and manage investigative budgets and resources for assigned cases and projects
• Ensure compliance with investigative protocols, legal requirements, and victim-centered approaches
• Design and deliver specialized training for local law enforcement and justice officials on VAWC investigation techniques, forensic evidence, victim interviewing, and trauma-informed approaches
• Provide mentorship and technical assistance to partners to strengthen their capacity to investigate and prosecute VAWC crimes
• Foster relationships with regional actors to promote systemic reform and effective responses to VAWC
• Represent IJM at global forums and advocate for improved VAWC legislation, policies, and practices
• Contribute insights and case studies to IJM’s external communications
• Prepare detailed investigative reports and presentations for internal and external stakeholders
• Report to the Director, Investigations & Law Enforcement Development

ILED Program Manager – VAWC

• Serve as the primary point of accountability to Government Contracting Officers (CO) and Contracting Officer’s Representatives (COR) for overall program execution
• Lead and coordinate geographically distributed teams and multiple Call Orders to ensure integrated program performance
• Oversee staffing, quality control, schedules, deliverables, and overall contract performance
• Manage program financial performance, including profit and loss (P&L) responsibility and allocation of program resources
• Exercise appropriate authority to commit resources and resolve program-level issues in support of contract requirements
• Lead Monthly Program Management Reviews (PMRs), providing clear reporting on performance, schedule, staffing, risks, financials, and deliverables
• Collaborate with Government stakeholders, subcontractors, and internal teams to identify risks, resolve issues, and maintain alignment with mission and contractual objectives
• Support future Intelligence Community missions through leadership of complex, multi-site support services programs

• Manage delivery of engineering and professional services for substation protection and control, physical, civil and structural scopes for utility clients from 4kV to 765kV
• Engage technical teams, review team progress, evaluate team effectiveness, and work through engineering and section managers to maximize program outcomes
• Review program scope for contract and technical requirements and identify opportunities to deliver additional client value
• Evaluate project and program schedule performance and improve schedule adherence
• Assess cost performance and drive cost-saving measures across the program
• Assess deliverable quality and develop processes and tools to improve service quality
• Evaluate team technical skill sets and provide targeted training and technical skill building
• Collaborate with section managers on engineering delivery, resource management, and performance assessment
• Partner with the PMO to optimize program management and provide issue management and deep-dive investigation
• Develop financial forecasts for program revenue and operating income
• Work with the Business Development manager and Account Manager on larger client management initiatives
• Support the Vice President of Transmission and Substation on assigned special projects

Program Director – Power Delivery Solutions

• Provide strategic leadership and overall direction for the Word & Deed program
• Develop and maintain program goals, implementation plans, timelines, and priorities
• Translate the program model into effective systems, processes, and practices for implementation
• Assess and refine the program model based on participant feedback, evaluation findings, emerging needs, and lessons learned
• Ensure program activities align with Urban Strategies’ mission, Christian Community Development principles, and funder and partner expectations
• Identify programmatic opportunities, challenges, and risks and develop strategies to address them
• Serve as the primary internal owner and point of accountability for Word & Deed implementation and outcomes
• Lead participant recruitment and selection
• Build relationships with pastoral leaders and congregations
• Provide ongoing participant support, accompaniment, and guidance
• Lead or facilitate cohort learning experiences
• Coordinate facilitators, subject matter experts, consultants, coaches, and other contributors
• Develop and refine curriculum, workbooks, discussion guides, and other participant resources
• Oversee program coordination, logistics, cohort sessions, events, and program grants
• Maintain accurate program documentation and records
• Maintain the program budget and track expenses
• Ensure compliance with relevant policies and regulations
• Develop timely communications with participants, congregations, facilitators, partners, and internal stakeholders
• Develop program stories, participant highlights, outcomes, and impact content with communications staff
• Support dissemination of program learning and outcomes through presentations, written resources, conferences, and other channels
• Ensure grant reporting to foundations and other stakeholders
• Contribute expertise to strategic fundraising, grant proposals, donor communications, and funder engagement
• Develop and maintain a sustainability strategy for Word & Deed