Program Manager

• Manage programs supporting corporate objectives, metric reporting, and CEO-level initiatives
• Manage company-wide roll-up, communication, and reporting of key objectives
• Drive weekly, monthly, quarterly, semiannual, and annual corporate communications
• Lead monthly extended leadership team Operations Reviews, including agendas, materials, and follow-up
• Establish and manage CEO customer and partner call cadence, including action-item follow-up
• Facilitate CEO employee outreach through virtual coffees, roundtables, and skip-level one-on-ones
• Lead cross-functional preparation for Board meetings, including agendas and materials
• Work with the CEO, co-founders, executive team, board members, and internal stakeholders

Executive Program Manager – Founder Initiatives

• Drive cross-functional teams to achieve program delivery using product/program, cost, communication, people, and process expertise
• Manage TVM cost-reduction actions, minor/micro program launches, and engineering change implementations
• Analyze and follow up on high-aging cost-reduction actions
• Consolidate plans and support engineering information for items not progressing in the program
• Generate a new IA tool for take-rate analysis using current program management tools
• Automate TVM tracking using tools such as Copilot or IA
• Assign lead design and release engineering to new C2 Bronco and Maverick cost-reduction actions
• Support physical review events for cost-reduction ideas at GTBC
• Lead management meeting minutes for the C2 program team

• Tomar el liderazgo y control de un proyecto de migración tecnológica de gran escala.
• Estabilizar el proyecto y estructurar el alcance, las prioridades y los procesos de delivery.
• Establecer y fortalecer un modelo de gobernanza, con responsables, seguimiento y mecanismos claros de escalamiento.
• Revisar y definir prioridades para asegurar el avance del proyecto hacia el objetivo de marzo.
• Coordinar equipos multifuncionales distribuidos en diferentes países.
• Gestionar una relación cercana con un cliente estratégico, manteniendo una comunicación clara y continua.
• Proporcionar reportes y visibilidad sobre el avance del proyecto a la dirección, incluyendo riesgos, dependencias y principales incidencias.
• Identificar problemas críticos y escalarlos oportunamente al management de Desarrollo.
• Facilitar la coordinación entre el cliente, los equipos técnicos y los distintos stakeholders.
• Asegurar el alineamiento de los equipos y stakeholders respecto de objetivos, prioridades y entregables.

Program Manager / Delivery Manager

• Manage strategic projects or multiple related projects
• Lead or manage large-scale agile projects and strategic project groups
• Manage all project phases, budgets, requirements, and timelines
• Work with key stakeholders to define project requirements
• Develop innovative ideas to improve organizational performance
• Prototype and iterate on solutions
• Manage assigned Livingston personnel through coaching, task assignment, work monitoring, and personnel recommendations
• Manage relationships with stakeholders, third parties, and vendors
• Evaluate vendors for selection and performance
• Create and maintain project documentation
• Standardize processes where appropriate
• Analyze initiatives for impact on projects and Livingston's client base
• Monitor new technologies affecting projects or Livingston
• Provide regular project updates to leadership
• Adhere to established policies and procedures
• Perform other related duties assigned by management

Senior Program Manager

• Build and lead Nielsen Customer Support’s knowledge program
• Establish strategy, governance, standards, and priorities for customer-facing support content
• Ensure customers can find accurate, relevant, high-quality content and resolve common needs independently
• Identify and prioritize knowledge gaps using customer demand, search behavior, support cases, and feedback
• Serve as final authority for customer-facing content quality and publishing standards
• Define and improve measures for content quality, coverage, findability, usefulness, and self-service success
• Partner with the Help Center Product Manager on information architecture, search, customer journeys, analytics, and self-service performance
• Establish KCS workflows, governance, roles, measures, and operating practices
• Coach leaders, associates, and subject-matter experts through training, workshops, content reviews, editing, templates, and ongoing coaching
• Maintain accurate, usable internal SOPs, procedures, and support knowledge
• Measure KCS adoption and program health and drive continuous improvement
• Serve as Nielsen’s KCS expert and build broader knowledge-management capability and maturity

Knowledge Program Manager, Customer Support

• Partner with the Networking CFO, Chief of Staff, and Finance Leadership Team to execute strategic priorities and business objectives
• Lead and coordinate operational activities across the Networking Finance organization
• Drive strategic projects supporting business growth, organizational effectiveness, and transformation initiatives
• Develop, track, and operationalize KPI frameworks for the CFO and Finance Leadership Team
• Create executive-level dashboards, scorecards, and business reviews
• Measure and communicate the impact of strategic initiatives, engagement programs, and operational improvements
• Manage the Finance organization's operating cadence, including leadership meetings, business reviews, planning cycles, and follow-up actions
• Design and execute employee engagement, recognition, and communication programs
• Partner with Finance, HR, Communications, IT, and business stakeholders
• Identify operational challenges, risks, and opportunities and drive actions through resolution
• Support organizational change initiatives, communication, stakeholder engagement, and adoption of new processes and programs
• Serve as a trusted operational partner to senior leaders, translating strategic priorities into executable plans

Networking Finance Program Manager

• Lead large-scale Greenfield and Brownfield manufacturing expansion projects from concept to completion.
• Manage project scope, schedules, budgets, resources, and execution plans.
• Drive facility expansion, capacity growth, and infrastructure development initiatives.
• Ensure project milestones, deliverables, and operational objectives are achieved.
• Coordinate cross-functional teams including Operations, Manufacturing, Engineering, Quality, and Supply Chain.
• Oversee capital investment projects, manufacturing equipment installation, and production line implementation.
• Manage project risks, commissioning activities, startup, and operational handover.
• Lead contractors, vendors, and external stakeholders to ensure successful project delivery.