Program Manager

• Structure loosely defined business questions into clear analytical approaches with hypotheses and paths to answers
• Build financial and operational models to size opportunities, evaluate trade-offs, and support decision-making
• Use AI tools to accelerate data pulls, cleaning, and first-pass analysis
• Build and maintain dashboards and reporting for program performance and business metrics
• Partner with Data and Analytics teams to source, validate, and structure data
• Use AI co-work agents to draft analysis summaries and model documentation
• Own assigned Strategic Programs/Initiatives end to end, creating structured plans with owners and dates and driving them to closure
• Identify risks and dependencies across cross-functional workstreams and escalate early
• Support the Strategy Office in scaling program and analytical capacity

Program Manager – Business and Data

• Own end-to-end execution of assigned technical programs and Strategic Programs/Initiatives from scope definition through delivery
• Use AI tools to track workstreams and flag risks before they become blockers
• Convert scattered open items into structured plans with owners, dates, and dependencies, and drive them to closure
• Build and maintain project plans, timelines, and status reporting for technical initiatives and Billtrust's internal AI development portfolio
• Partner with engineering teams on architecture, trade-offs, and constraints
• Translate technical complexity into plain-language updates for non-technical stakeholders and leadership
• Use AI co-work agents to draft technical documentation, meeting summaries, and status updates
• Identify and resolve cross-team dependencies
• Maintain a real-time view of program health and flag risks to leadership
• Build reporting and dashboards using AI tools to synthesize data from multiple systems
• Support the Strategy Office in scaling program management capacity