Property Adjuster

• Travel to customers' homes to conduct on-site property inspections
• Investigate coverage and review damage
• Prepare estimates and settle claims promptly and efficiently
• Handle virtual claims countrywide
• Use Xactimate, ClaimsX Video Collaboration, estimate tools, job aids, and settlement platforms
• Provide compassionate, clear customer service throughout each claim
• Communicate with customers by phone, email, and video chat
• Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants
• Apply legal and business-standard methodologies during negotiations
• Use critical thinking to resolve challenging and complex claims situations
• Execute policies according to policy agreements
• Maintain timely and accurate claim documentation in the claims system
• Attend approximately 2 weeks of training in Dallas, TX

Property Adjuster – Field Estimating

• Exercise independent discretion or judgment in handling all types of property claims
• Conduct investigations and interviews and inspect damage at claim sites
• Drive to sites of damage within the assigned territory or elsewhere when required
• Prepare estimates and recommendations
• Handle coverage questions and litigation
• Set and maintain reserves
• Review reports and related materials
• Direct experts
• Determine coverage and claim value
• Issue or decline payment
• Negotiate claims with plaintiff attorneys when necessary
• Document claim files and submit reports for closure
• Recognize subrogation situations and initiate appropriate action
• Service the assigned territory and bring claims to conclusion
• Interact with agents and district sales managers
• Assist the claims supervisor or act on the supervisor's behalf, including representing the company at legal proceedings
• Complete industry-related training and remain informed about policy changes, interpretation, and new legislation
• Assist in training new claims adjusters
• Participate on the Catastrophe Team when required
• Attend classroom and hands-on training in Erie, Pennsylvania as part of the Property Adjuster Trainee program
• Apply training to claims alongside mentors and supervisors