Quality Specialist

• Provide global Quality Operations leadership across FCSS New Equipment projects, manufacturing sites, external operations, inspection, testing, documentation and customer release activities
• Translate FCSS and Industrial Products Quality priorities into New Equipment objectives, measures, owners, operating rhythms and recovery plans
• Serve as the primary Quality partner to New Equipment business and project leadership
• Establish accountability, decision rights, governance and escalation paths across New Equipment Quality Operations
• Embed Quality throughout the New Equipment lifecycle from order and contract review through engineering release, supplier execution, manufacturing, inspection, testing, documentation, shipment and customer acceptance
• Ensure risk-based quality planning and project gate rigor for complex, high-value, safety-critical, regulated, nuclear or customer-sensitive projects
• Oversee inspection, testing, product verification, technical disposition, configuration control, customer hold points and documentation release
• Exercise independent Quality authority, including containment, stop-work, stop-ship or release escalation when required
• Lead closed-loop customer quality management covering project escapes, complaints, inspection findings, warranty events, field failures and Voice of the Customer insights
• Drive containment, investigation, corrective action, customer communication and closure for significant quality issues
• Own New Equipment Cost of Poor Quality performance and reduction plans
• Deploy structured problem-solving methods including 3C, RCA, 8D and Kaizen
• Ensure complaints, field failures, NCRs, supplier defects, audit findings, quality concerns and Cost of Poor Quality events are screened, investigated and escalated
• Manage supplier, external-provider, intercompany and internal-source quality risk
• Ensure quality records, traceability, configuration integrity, inspection and test results, concessions, CMTRs, COCs and release packs are accurate and complete
• Deploy QMS requirements and close audit findings, corrective actions, investigations and management-review actions
• Define digital quality requirements covering ERP quality processes, inspection and test records, traceability, NCR and corrective-action workflows, Cost of Poor Quality capture and dashboards
• Establish quality-data ownership, definitions, controls and governance
• Build Quality capability, leadership depth, succession strength and coverage across the global New Equipment organisation
• Foster a culture of shared Quality ownership while maintaining independence on product safety, compliance and customer risk
• Coach leaders to use quality information to improve customer satisfaction, cost, delivery predictability, right-first-time execution and operational performance

Senior Quality Specialist – Quality Management

• Provide global Quality Operations leadership across FCSS Aftermarket service centres, repair operations, parts activities, external providers and field support
• Translate FCSS and Industrial Products Quality priorities into Aftermarket objectives, measures, owners, operating rhythms and recovery plans
• Serve as the primary Quality partner to Aftermarket business leadership
• Establish accountability, decision rights, governance and escalation paths across Aftermarket Quality Operations
• Embed Quality throughout the Aftermarket lifecycle from order review and repair planning through inspection, testing, documentation, release and return to the customer
• Ensure risk-based quality planning for complex, high-value, safety-critical, regulated or customer-sensitive repairs and field-service activities
• Oversee inspection, testing, product verification, technical disposition, configuration control and documentation release
• Exercise independent Quality authority, including containment, stop-work, stop-ship, product-release restriction or release escalation when required
• Lead closed-loop customer quality management covering complaints, service cases, returns, warranty events, field failures and Voice of the Customer insights
• Drive containment, investigation, corrective action, customer communication and closure for significant customer and field-quality issues
• Own Aftermarket Cost of Poor Quality performance and lead reduction plans
• Deploy structured problem-solving methods including 3C, RCA, 8D or Kaizen
• Manage supplier, repair-vendor, external-provider, channel-partner and intercompany quality risk
• Ensure quality records, traceability, configuration integrity and customer documentation are accurate and complete
• Deploy QMS requirements, close audit findings and address systemic weaknesses
• Define digital quality requirements, ERP quality processes, workflows, data governance and dashboards
• Use trends and leading indicators to identify emerging quality, warranty, supplier, turnaround and customer risks
• Build Quality capability, leadership depth, succession strength and coverage across the global Aftermarket organisation
• Coach leaders to use quality information to improve customer satisfaction, cost, turnaround, delivery predictability and operational performance

• Perform internal audits of manufacturing processes, products, and procedures in support of quality and manufacturing operations teams
• Verify implementation of ISO policies and procedures in the documented quality system
• Work closely with quality assurance, manufacturing operations, and inventory control personnel
• Perform random, in-process audits designated by the quality manager, supervisor, or lead
• Assist with follow-up on quality-related problems
• Inspect finished products, products being processed, incoming materials, parts, assemblies, and test products for conformance to company standards
• Check that corrective action is taken on failed lots
• Research, resolve, and communicate work problems to the Supervisor
• Assist coworkers in solving problems
• Document audit findings and records in the quality database system
• Train departments on process procedures, work instructions, and quality bulletins
• Provide input on changes or updates to work instructions and procedures
• Participate in special projects, including auditing, training departments, and inspecting
• Provide management reports on findings
• Adhere to the supply chain quality policy and good manufacturing practices