Representative

• Assist customers and MSPs (Moving Service Providers) with order modifications
• Handle follow-up with customers and MSPs in a timely manner
• Handle follow-up confirmation texts, calls, and emails
• Handle fee disputes and payment release requests
• Handle refunds and tentative orders
• Request and process COI requests as needed
• Assist with quality assurance spot-checks on order handling, fee disputes, and refunds
• Identify and flag recurring issues or process improvement opportunities to Service Operations leadership
• Handle fulfillment issues such as same-day, next-day, and rejected orders
• Coordinate replacement orders by confirming MSP availability, presenting new options to customers, and negotiating prices
• Handle requests for help during jobs
• Handle cancellation requests
• Communicate Managed/Marketplace policies accurately and consistently
• Display flexibility by supporting all groups within PMG

Explore Service Representative II at PORCH 💚. Review requirements and application details.

Remote Representative jobs in India

Service Representative II

Service Representative

Specialty Representative, Psychiatry

Specialty Representative, Psychiatry

Customer Solutions Representative

Customer Solutions Representative