Representative

• Deliver compliant and impactful virtual interactions with Healthcare Professionals through approved digital channels.
• Conduct remote detailing sessions using Veeva Engage, Microsoft Teams, Zoom, approved email, and other company-approved tools.
• Build trusted customer relationships through consistent, value-driven engagement.
• Adapt communication style and channel mix based on customer needs, preferences, and digital affinity.
• Communicate product, disease area, and scientific information clearly and accurately.
• Tailor discussions to customer needs while maintaining compliance with local regulations and company policies.
• Maintain product knowledge, clinical evidence, market dynamics, and competitor activity awareness.
• Execute coordinated omnichannel engagement plans with Sales, Marketing, Medical, and Digital teams.
• Support customer journeys through virtual calls, follow-up communications, webinars, and digital content.
• Use customer insights and engagement data to improve future interactions.
• Achieve agreed engagement, activity, and business objectives.
• Maintain accurate customer interaction records in approved CRM systems.
• Share customer feedback, market intelligence, and engagement learnings with internal teams.
• Partner with field sales, marketing, medical affairs, and digital marketing teams.
• Contribute to best-practice sharing and continuous improvement.
• Support adoption of new digital capabilities and customer engagement models.

Medical Representative

• Engage Healthcare Professionals through approved digital and remote channels
• Deliver high-quality scientific and promotional virtual interactions supporting customer engagement, business objectives, and improved patient outcomes
• Conduct remote detailing sessions using Veeva Engage, Microsoft Teams, Zoom, approved email, and other company-approved tools
• Build trusted customer relationships through consistent, value-driven engagement
• Adapt communication style and channel mix to customer needs, preferences, and digital affinity
• Communicate product, disease area, and scientific information clearly and accurately
• Tailor discussions to customer needs while maintaining compliance with local regulations and company policies
• Maintain understanding of product knowledge, clinical evidence, market dynamics, and competitor activity
• Execute coordinated omnichannel engagement plans with Sales, Marketing, Medical, and Digital teams
• Support customer journeys through virtual calls, approved follow-up communications, webinars, and digital content
• Use customer insights and engagement data to improve future interactions
• Achieve agreed engagement, activity, and business objectives
• Maintain accurate customer interaction records in approved CRM systems
• Share customer feedback, market intelligence, and engagement learnings with internal teams
• Partner with field sales, marketing, medical affairs, and digital marketing teams
• Contribute to best-practice sharing and continuous improvement of virtual engagement approaches
• Support adoption of new digital capabilities and customer engagement models