Representative

• Manage auto physical damage claims from first notice of loss through resolution and settlement
• Handle low to moderate complexity claims, including total loss evaluations and vehicle repair oversight
• Evaluate policy terms, conditions, and exclusions to determine coverage, liability, and damage
• Negotiate equitable settlements within authority
• Coordinate with appraisal teams and repair facilities to obtain information and ensure accurate damage assessments
• Investigate claims, gather relevant facts, document findings, and maintain accurate claim records
• Determine settlement amounts based on appraisal estimates
• Convey claim settlements to insureds and claimants
• Write denial letters, Reservation of Rights, and other necessary correspondence when appropriate
• Provide timely and professional communication to customers, representatives, and internal stakeholders
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools
• Perform other duties as assigned

Explore Auto Physical Damage Claim Representative at Travelers. Review requirements and application details.

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