Salesforce Administrator

• Manage and unite teams around performance, quality, and customer satisfaction objectives
• Oversee staffing and capacity, optimizing team member allocation and anticipating additional resource requirements
• Support team development, from recruitment and onboarding through skills development and knowledge sharing
• Foster collaboration and cross-functional coordination between TMA, Build, specialist, and sales teams
• Lead the TMA Service Center and assigned projects, ensuring commitments, timelines, quality standards, and customer satisfaction are met
• Ensure operational and financial performance by monitoring SLAs, backlog, capacity, billable utilization, profitability, risks, and associated action plans
• Manage customer relationships and governance through steering committees, service reviews, reporting, and stakeholder coordination
• Contribute to business development by leading pre-sales activities, designing delivery models, preparing estimates, and identifying opportunities with clients
• Drive continuous improvement across delivery, processes, and tools, particularly through the use of AI

TMA Service Center Manager – Salesforce Project Director

• Conduct an audit of the delivery process, including stakeholder interviews, analysis, synthesis, and short- and long-term improvement proposals
• Manage releases and deployments through CI/CD
• Anticipate potential impacts and identify conflicts proactively
• Contribute to collaborative work in an Agile environment
• Contribute to the continuous improvement of practices, methodologies (Agile), and the technology roadmap
• Work closely with Salesforce developers to establish a framework that secures upcoming releases

Salesforce Administrator jobs in France

TMA Service Center Manager – Salesforce Project Director

Release Manager, Salesforce