Salesforce Administrator

• Lead and develop the Salesforce team, setting priorities, standards and expectations
• Act as the senior escalation point during incidents, complex delivery decisions and stakeholder conflicts
• Shape the team operating model, including capacity planning, work allocation, skills development, recruitment support and specialist-partner use
• Own the health and evolution of Sales Cloud, Service Cloud and Experience Cloud
• Set and enforce platform standards for configuration, automation, data models, naming, documentation, testing and technical debt
• Perform complex Salesforce administration, including Flow automation, permissions, validation rules, objects, page layouts, Lightning pages, reports, dashboards, analytics and troubleshooting
• Manage users, joiner/mover/leaver processing, delegated administration and platform hygiene
• Configure and maintain Experience Cloud portals and external access
• Manage platform roadmap, seasonal releases, feature adoption, deprecations, sandboxes and environments
• Evaluate and deploy AppExchange packages
• Oversee Salesforce integrations with Slack and other enterprise applications
• Establish Slack API monitoring and integration alerting standards
• Govern connected apps, OAuth scopes, named credentials, integration users, event-driven services and API consumption
• Lead incident response and problem management
• Own Salesforce security posture, sharing architecture, access controls, audits and compliance activities
• Manage licences, certificates, connected-app and OAuth lifecycles
• Own delivery backlog, release management, GitHub workflows, testing, rollback planning and release communications
• Maintain configuration and change-management documentation
• Improve platform support through service measures, triage, knowledge articles, problem records and trend analysis
• Champion Salesforce data quality and provide reporting on adoption, failures, API consumption, incidents, release quality, access risk and technical debt
• Evaluate and safely adopt Agentforce, Salesforce AI and adjacent enterprise AI tools
• Work closely with Sales, Revenue Operations, Customer Service, Finance, Security, Enterprise Architecture, IT Operations, Data, Integration teams and implementation partners

Manager, Salesforce Administration

• Lead and develop the Salesforce team, setting priorities, standards and expectations
• Act as senior escalation point during incidents, complex delivery decisions and stakeholder conflicts
• Shape team capacity planning, work allocation, skills development, recruitment support and specialist-partner usage
• Own the health and evolution of Sales Cloud, Service Cloud and Experience Cloud
• Set and enforce platform standards for configuration, automation, data models, documentation, testing and technical debt
• Perform hands-on Salesforce administration, including Flow automation, permissions, validation rules, objects, page layouts, Lightning pages, reports, dashboards, analytics and troubleshooting
• Administer users and joiner/mover/leaver processes
• Configure and maintain Experience Cloud portals and external access
• Maintain the platform roadmap and manage seasonal releases, feature adoption, deprecations, sandboxes and environments
• Evaluate and deploy AppExchange packages
• Oversee Salesforce integrations with Slack and other enterprise applications
• Establish Slack API monitoring and integration alerting standards
• Lead incident response and problem management
• Own Salesforce security architecture, access controls, audits and compliance activities
• Manage licences, certificates, connected apps and OAuth lifecycles
• Own delivery backlog, release management, GitHub-based deployments, testing, rollback planning and release communications
• Improve platform support through service measures, triage, knowledge articles, problem records and trend analysis
• Champion Salesforce data quality and provide reporting on adoption, failures, API consumption, incidents, release quality, access risk and technical debt
• Evaluate and safely adopt Agentforce, Salesforce AI and related enterprise AI tools
• Work closely with Sales, Revenue Operations, Customer Service, Finance, Security, Enterprise Architecture, IT Operations, Data, Integration teams and external partners