Salesforce Analyst

• Manage intake of business requests by clarifying problems, defining scope, assessing business value, and preparing work for the delivery backlog
• Run requirements sessions with stakeholders across Sales, Finance, Professional Services, Customer Success, and Marketing
• Document current-state and future-state business processes and identify gaps, risks, and improvements
• Write user stories, acceptance criteria, and process flows in Jira; maintain documentation in Confluence
• Own backlog readiness and ensure work is defined, prioritized, and ready before sprint planning
• Participate in Agile Scrum ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives
• Work with developers, administrators, and QA through delivery; answer requirements questions, support testing, and confirm solutions meet acceptance criteria
• Analyze cross-system processes and data flows across Salesforce, Zuora, Kantata, Gainsight, and Boomi integrations
• Help prioritize work using data, business impact, and tradeoffs
• Set and maintain requirements and documentation standards
• Influence stakeholders at all levels and challenge incomplete, conflicting, or low-value requests
• Support user acceptance testing, release communications, and change management

Senior Business Analyst, Salesforce

• Lead end-to-end process discovery, mapping, documentation, and optimization
• Develop enterprise process maps and work instructions
• Identify process gaps, bottlenecks, risks, and improvement opportunities
• Establish process governance and standards
• Work with internal stakeholders, external implementation partners, and Product & Engineering teams
• Engineer and deliver functionality across Salesforce Health Cloud and Sales Cloud
• Manage the delivery lifecycle from feature ideation through development, production deployment, and adoption
• Serve as a subject matter expert on Salesforce Health Cloud
• Facilitate process workshops with business stakeholders
• Partner with Product, Engineering, Sales, Operations, and other stakeholder groups
• Translate operational needs into scalable business solutions
• Collaborate with engineering leaders on process improvement
• Drive Lean and continuous improvement initiatives
• Develop KPIs and SLAs to measure process performance
• Perform root cause analysis and implement corrective actions

Senior Salesforce Business Analyst

• Analyze business needs and translate requirements into detailed functional and technical specifications
• Define solutions aligned with business objectives and Salesforce standards
• Influence stakeholders to adopt best practices and ensure process consistency
• Serve as a subject-matter expert for IT teams and business lines
• Lead process modeling and workflow optimization
• Complete comprehensive documentation and solution validation
• Design and develop advanced solutions using Flow, Apex, Lightning Web Components, and SOQL/SOSL
• Develop complex integrations through REST/SOAP APIs and orchestrations
• Leverage OmniStudio to create process-oriented solutions
• Implement CI/CD pipelines using Gearset, Git, and Azure DevOps
• Ensure the quality, security, and performance of developments in accordance with IQ and Salesforce standards
• Identify and implement deployment and automation strategies
• Ensure technical governance and the long-term sustainability of solutions
• Lead strategic projects and guide technology decisions

Salesforce Analyst jobs in Canada

Senior Business Analyst, Salesforce

Senior Salesforce Business Analyst

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