Scheduling Coordinator

• Coordinate technician schedules within an assigned geographic area
• Balance customer needs, technician capacity, planned maintenance, demand service, and emergency requests
• Evaluate and prioritize service requests based on urgency, customer commitments, technician capacity, geography, and business needs
• Ensure technicians have the information needed for successful dispatch
• Manage maintenance backlog, open work, incomplete work in progress, and changing schedule needs
• Maintain accurate records and identify potential issues before they become urgent
• Follow work through to the next responsible step
• Communicate schedule changes clearly with customers, technicians, and teammates
• Partner with customers, technicians, operations leaders, and the broader Service team
• Support the growing service operations business

Service Scheduling Coordinator

• Coordinate technician schedules within an assigned geographic area
• Balance customer needs, technician capacity, planned maintenance, demand service, and emergency requests
• Evaluate and prioritize service requests based on urgency, customer commitments, technician capacity, geography, and business needs
• Ensure technicians have the information needed for successful dispatch
• Stay ahead of maintenance backlog, open work, incomplete work in progress, and changing schedule needs
• Maintain accurate records and identify potential issues before they become urgent
• Follow work through to the next responsible step
• Communicate schedule changes clearly to customers, technicians, and teammates
• Partner with customers, technicians, operations leaders, and the broader Service team
• Support the growing service operations business