ServiceNow

• Develop and configure ServiceNow solutions aligned with assigned user stories, standards, and platform best practices
• Contribute technical insight during story refinement and solution design discussions
• Follow development standards, naming conventions, and guidance
• Collaborate with Architects, Business Analysts, Testers, and Administrators
• Clarify requirements, manage dependencies, and resolve issues
• Participate in sprint planning, stand-ups, retrospectives, and other Agile ceremonies
• Participate in code reviews and knowledge sharing
• Suggest improvements to development practices and delivery processes
• Maintain ServiceNow knowledge, pursue relevant certifications, and continue professional development
• Contribute to internal initiatives, reusable collateral, or upskilling activities when not on customer projects

ServiceNow Developer

• Own the governance, quality and ongoing maturity of the ServiceNow CMDB
• Maintain the CMDB data model, CI classes, attributes, relationships and lifecycle standards in line with ServiceNow best practice and CSDM
• Own service mapping data model, governance and quality standards
• Work with service, application, infrastructure and data owners to establish ownership, data requirements and maintenance responsibilities
• Monitor CMDB health through data-quality reviews and coordinate corrective action
• Establish governance standards for data supplied to ServiceNow by other systems
• Work with source-system owners and integration teams to monitor and reconcile inbound feeds and integrations
• Consider data-governance requirements for new integrations, services and automation
• Define and validate CMDB and data requirements for platform changes and integrations
• Support ServiceNow Discovery, Service Mapping and other CMDB population and maintenance tools
• Align configuration and asset data with asset owners
• Represent CMDB, data-governance and reporting considerations in project, design and change discussions
• Own standards and governance for ServiceNow reporting
• Develop shared, cross-platform and management reports, dashboards and performance measures
• Define KPI and operational-measure calculations and validate reporting against underlying data
• Analyse platform and service-management data to identify trends, risks and improvement opportunities
• Review, consolidate and remove duplicate or obsolete reports and dashboards
• Support controlled use of ServiceNow data by Power BI or Microsoft Fabric
• Support data-quality foundations for ServiceNow AI capabilities such as Now Assist
• Maintain documentation for the CMDB data model, data sources, ownership, governance standards, reporting definitions, controls and procedures
• Keep up to date with ServiceNow capabilities and industry practices
• Follow information security, data protection and records-management policies and report security risks or events
• Help build a supportive workplace and participate in the firm's Responsible Business program

ServiceNow jobs in United Kingdom

ServiceNow Developer

ServiceNow Data and CMDB Specialist