Solutions Engineer

• Join discovery sessions with Sales, Marketing, Customer Success and Operations teams
• Learn how existing processes work and identify areas for improvement
• Translate business needs into clear requirements and practical CRM solutions
• Configure CRM pipelines, properties, lifecycle stages and objects
• Build workflows for lead routing, handoffs, follow-ups and other business processes
• Create reports and dashboards that provide useful visibility
• Support clean data, CRM governance and scalable system design
• Troubleshoot issues and recommend workable solutions
• Document CRM logic, workflows and implementation decisions
• Prepare materials to help clients understand and use their CRM
• Train client teams and support adoption of new processes
• Explain solutions clearly in writing and conversation
• Collaborate with developers on integrations and cross-platform data flows
• Coordinate with colleagues and client stakeholders to keep delivery moving

CRM Solutions Consultant

• Deliver presentations, demonstrations, conferences, workshops, and seminars on LINQ solutions and enterprise story
• Support sales development and discovery to understand potential client needs
• Use advanced storytelling to communicate LINQ’s value proposition
• Assist in closing sales opportunities by demonstrating solution, service, and training knowledge
• Collaborate with Marketing on messaging strategies
• Develop in-depth knowledge of multiple LINQ platform solutions
• Partner with Product and Product Marketing to maintain competitive battlecards, differentiators, and Nutrition value positioning
• Translate RFPs, including competitor responses obtained through FOIA, into technical and functional checklists for Product
• Provide field feedback to Development on enhancements, functionality shifts, and emerging district requirements
• Partner with Product and Marketing on product launches and sales enablement
• Contribute field-based input to sales forecast validation
• Support sales methodology execution and opportunity strategy development
• Respond to RFPs/RFIs and assist with final production, including executive summaries
• Address complex questions from existing and potential clients
• Support customer handoff from Sales to Services after complex sales
• Assist with implementation, support, and customer retention, including at-risk accounts
• Help deliver roadmap read-outs and enable Customer Success Managers on upcoming features
• Perform other duties as assigned

Solutions Consultant

• Design end-to-end infrastructure and platform architectures aligned with business and technical requirements
• Produce and maintain High-Level Designs (HLDs), Low-Level Designs (LLDs), architecture diagrams, and technical documentation
• Translate business requirements into scalable, resilient, and secure infrastructure solutions
• Define infrastructure standards, reference architectures, and technical design principles
• Review and validate infrastructure designs, implementation plans, and technical deliverables
• Collaborate with Engineering and Operations teams to ensure solutions are operationally ready
• Support infrastructure sizing, capacity planning, and technology selection
• Ensure solutions align with security, resilience, and operational requirements
• Participate in architecture governance, technical design reviews, and change advisory activities
• Support technical workshops, proof of concepts, and continuous platform improvements
• Ensure all activities and duties comply with regulatory requirements and support implementation of the Group Anti-Bribery and Corruption Policy

Solution Architect – Infrastructure

• Own and govern end-to-end solution architecture across business, application, integration, data, security, infrastructure, and operational domains
• Act as the primary architecture authority for assigned delivery streams and strategic initiatives
• Maintain and evolve HLDs, LLDs, architecture diagrams, integration views, data flow views, security architecture, architecture decision records, and non-functional requirements
• Govern solution design across web applications, mobile applications, digital service layers, API gateways, integration platforms, identity services, Azure cloud services, Kubernetes platforms, messaging systems, observability platforms, databases, and third-party integrations
• Review and approve designs involving authentication, authorization, OAuth2, OpenID Connect, API security, encryption, certificate management, RBAC, monitoring, logging, tracing, auditability, and operational readiness
• Support impact assessments for change requests, integration changes, platform modernisation, technical debt remediation, non-functional requirements, and production readiness
• Provide architecture guidance to Technical Leads, DevSecOps Engineers, QA Engineers, Business Analysts, Product Owners, vendors, and development teams throughout the delivery lifecycle
• Facilitate architecture and design workshops with business stakeholders, implementation teams, and external partners
• Identify architectural risks, technical constraints, delivery dependencies, and platform improvement opportunities
• Support major production incidents, root-cause analysis, release governance, and platform evolution initiatives
• Ensure activities comply with regulatory requirements and support continued implementation of the Group Anti-Bribery and Corruption Policy