Spanish

• Review and approve PEF disbursements in the Welfare and Self-Reliance systems as the first or second level approver
• Examine and verify that proper forms and information are attached to payment requests
• Safeguard PEF program funds from abuse and fraud
• Follow disbursement review procedures that vary by area and country, ranging from simple to complex
• Analyze and resolve difficult PEF questions from participants and leaders across multiple countries
• Escalate only the most difficult issues
• Identify and report system issues based on user feedback
• Communicate with participants about questions and disbursement issues through chat, email, and occasional phone calls
• Identify and escalate undocumented process variances related to disbursement approvals, chat support, and case work
• Work independently under limited supervision
• Meet timeliness, efficiency, and accuracy metrics

Global Services PEF Specialist, English, Spanish/Portuguese Preferred

• Act as the initial point of contact for customers via telephone, email, or live chat
• Provide technical support for hardware, systems, sub-systems, applications, and policies and procedures
• Assist customers with navigating application menus and remotely access customer computers when required
• Troubleshoot network connectivity issues for remote employees on corporate or Local Unit networks
• Develop and sustain productive customer relationships, prioritizing customer needs
• Offer alternative solutions where appropriate
• Record all customer contact information in the CRM system
• Escalate complex problems to the Global Tech Support Specialist when appropriate
• Perform work under general supervision

Global Support Tech Generalist, English and Spanish Required

• Act as the initial point of contact via telephone, email, or live chat for technical support
• Provide technical support for hardware, systems, sub-systems, applications, and policies and procedures
• Assist customers with navigating application menus and remotely access customer computers when required
• Troubleshoot network connectivity issues for remote employees on corporate or Local Unit networks
• Develop and sustain productive customer relationships
• Offer alternative solutions where appropriate
• Record all customer contact information in the CRM system
• Escalate complex problems to the Global Tech Support Specialist when appropriate
• Perform work under general supervision