Supervisor

• Supervise, mentor, and develop a team of outside property field adjusters
• Ensure timely and accurate coverage analysis and claim handling in compliance with company guidelines and state regulations
• Monitor and manage claim metrics, including cycle time, severity, and customer satisfaction
• Assist with complex, large-loss, or escalated claims
• Collaborate with underwriting, legal, SIU, and vendor partners
• Support catastrophe response efforts when needed
• Drive claim quality, operational efficiency, regulatory compliance, and exceptional customer service throughout the claim lifecycle

Field Claims Supervisor

• Support onboarding, training, ongoing development, and retraining of team members
• Maintain and update source and account relationship lists
• Identify and prioritize new prospects with colleagues and management
• Distribute and rebalance team assignments
• Conduct call and communication reviews and provide coaching and feedback
• Oversee and distribute client inquiry workload
• Ensure timely and accurate inquiry resolutions
• Monitor inquiry trends and escalate performance or data quality gaps
• Maintain knowledge and documentation of regional project data sources
• Ensure accurate, up-to-date source repository entries
• Track and analyze source conversion rates and outbound engagement activity
• Evaluate team performance and identify coaching and collection opportunities
• Monitor commercial construction project reporting across the construction lifecycle
• Track and report data quality, coverage, and completeness metrics
• Provide improvement insights and recommendations to Content Operations and Product leadership
• Build and grow relationships with high-value industry participants through outbound calls, emails, industry events, and association meetings
• Lead demonstrations of Dodge tools and data capabilities for key industry sources
• Translate outreach and demonstration results into coaching for the team
• Oversee day-to-day growth and coverage expansion in the targeted geography
• Collaborate with leadership to maintain and expand source relationships
• Support training initiatives and enhance data collection strategies
• Travel up to 10%

Supervisor jobs in Alabama

Field Claims Supervisor

Supervisor, Construction Information – Southern-Central