Support Engineer

• Handle support requests by email and chat, and join occasional customer calls to review issues live
• Provide Tier 1 and Tier 2 support
• Troubleshoot, reproduce issues, and escalate complex cases
• Diagnose issues using internal tools, logs, configuration files, and databases
• Escalate cases to engineering, delivery, sales, or customer service
• Keep customers updated on escalated cases
• Handle routine configuration maintenance
• Test customer configuration changes
• Help customers understand the platform, best practices, and limitations
• Monitor chatbot workflows and suggest improvements

Explore Technical Support Associate, English C1 at SupportYourApp. Review requirements and application details.

Technical Support Associate, English C1

Remote Support Engineer jobs in North Macedonia

Technical Support Associate, English C1

User Support Engineer

Part-time Technical Support Consultant, English C1

Technical Support Consultant, English C1 – Part-time

Technical Support Engineer, L2

Technical Support Engineer