Support Engineer

• Gestionar y resolver incidentes y requerimientos de soporte Nivel 1 y Nivel 2
• Brindar soporte sobre Microsoft 365, Entra ID (Azure AD), Intune y Citrix
• Diagnosticar y solucionar problemas de hardware, software y conectividad
• Ejecutar procesos de onboarding y offboarding técnico de usuarios
• Configurar, actualizar y dar soporte a dispositivos corporativos
• Gestionar tickets mediante herramientas ITSM asegurando el cumplimiento de SLA
• Mantener actualizado el inventario de activos IT
• Documentar procedimientos, incidentes y soluciones
• Colaborar con equipos de Infraestructura, Redes y Seguridad
• Participar en proyectos de actualización y renovación tecnológica

Technical Support Associate

• Own support issues end to end: reproduce, diagnose, fix, and confirm fixes with reporting customers
• Turn vague customer reports into specific, reproducible cases
• Improve product details including sorting, filters, tooltips, empty states, and error messages
• Keep operational and compliance work current, including dependency upgrades and security remediation
• Make upstream product changes that prevent recurring issue classes
• Communicate directly with customers in written English
• Track issues, findings, and decisions in Linear with engineers
• Participate in daily standups and regularly show work in progress
• Investigate data, Sentry, PostHog, and the customer-facing interface
• Ship progress to the team channel and present at reviews
• Use AI daily for research, writing, analysis, and building

Product Support Engineer

• Resolve content creators’ issues and answer emails
• Diagnose and solve typical issues using admin tools
• Create and track technical tickets and notify creators when issues are resolved
• Define and optimize support ticket classification tags
• Track customer support efficiency metrics, including request volume, response time, and resolution time
• Provide feedback and insights to improve products and processes
• Build a library of typical support answers and automate communications using Intercom
• Own and update the FAQ for UGC creators and influencers
• Check the status of ongoing platform transactions
• Follow up with unresponsive content creators
• Contact creators with many unresponsive transactions through social media
• Apply quality-policy consequences to unresponsive, rude, or unprofessional creators
• Manage transaction decline requests from brands and creators
• Resolve issues identified through transaction status checks
• Coordinate Customer Success tasks
• Respond to App Store and Google Play reviews
• Contribute to team brainstorming and planning sessions
• Generate process-efficiency insights and propose improvements

Support Engineer jobs in Argentina

Technical Support Associate

Product Support Engineer

Customer Support Analyst