Support Engineer

• Salesforce B2C Commerce Cloud製品の専門家として、お客様が直面する技術的課題のインターフェースを担う
• 担当製品の技術的問題をトラブルシューティングし、ソリューションを提供
• お客様の期待値を管理し、優れた顧客体験を提供
• 分析、トラブルシューティング、問題解決の専門知識を提示
• 開発部門やSREチームと緊密に連携してソリューションを提供
• プレッシャー下でマルチタスクを遂行
• 担当製品機能の技術的専門性を確立・維持
• チームメンバーを支援し、チームパフォーマンスの最大化に貢献
• 関連トレーニングに継続的に参加
• ナレッジ文書を作成・管理

Junior Technical Support Engineer

• Lead technical implementation, ongoing usage, and system maintenance for Skydio cloud-connected products across Japanese customers
• Own new deployments end to end, both onsite and remotely
• Install, configure, test, and validate cloud-connected drone and dock systems in customer environments
• Build scalable, repeatable processes for deploying cloud-connected devices on enterprise-grade secure networks
• Project manage dock deployments and assess site appropriateness with accredited partners
• Track implementation projects with large enterprise and government customers through successful delivery
• Provide frontline technical support to enterprise customers and partners in Japan
• Troubleshoot IP networking, cellular modems, wireless point-to-point radios, WiFi mesh, enterprise infrastructure, and IoT connectivity
• Diagnose flight, connectivity, and media-streaming issues using log analysis, reproduction, incident tickets, and structured escalation
• Determine root causes, recommend mitigations, and drive resolution with Product and Engineering teams
• Act as the bridge between Japanese customers and Skydio’s U.S. engineering organization
• Collaborate with Technical, Product, Engineering, Customer Support, and Go-To-Market teams
• Quantify product feedback and brief stakeholders and executives
• Influence hardware and software roadmaps for Japanese customer needs
• Build customer loyalty through proactive support and account management
• Manage multiple tactical and strategic projects as priorities shift

Support Engineer jobs in Japan

Junior Technical Support Engineer

Deployment and Support Engineer – Japan