Support Engineer

• Investigate and resolve technical, data and integration issues
• Analyse logs, API requests/responses, transaction data and system behaviour
• Troubleshoot payment data, PSP integrations, reporting and transaction-processing issues
• Work with APIs, webhooks, JSON, databases and SaaS platforms
• Use SQL to investigate data discrepancies and identify root causes
• Reproduce issues and determine whether they relate to configuration, data, integrations or product defects
• Resolve issues independently where possible and escalate complex bugs with clear technical documentation
• Support clients and internal teams with technical investigations and provide clear updates
• Identify recurring issues and help improve support processes, monitoring and documentation
• Work closely with clients, Operations, Product and Engineering as the technical point of contact

Technical Support Engineer

• Review applications and supporting technical documentation submitted by regulated entities
• Assess operational procedures, information security controls, technical systems and relevant agreements
• Support Technical Analysts with post-licensing compliance and supervisory activities
• Review compliance audit reports prepared by independent third-party service providers
• Assist with on-site compliance audits, occasionally involving local and international travel
• Participate in supervisory reviews and regulatory engagements
• Review documentation following compliance assessments and coordinate with internal teams and external stakeholders
• Monitor technical compliance and provide findings and recommendations
• Support inspection and review assignments and document observations and recommendations
• Assist with preparing and finalising compliance reports
• Identify, communicate and escalate potential non-compliance
• Follow up on corrective measures
• Review information security incident reports
• Liaise with regulated entities regarding technical and information security matters
• Review applications for new or amended systems, products, service providers, domains and operational verticals
• Support system audits and technical assessments
• Participate in meetings with prospective licence applicants
• Draft reports, internal memoranda and technical documentation
• Collaborate with internal departments on regulatory and compliance objectives
• Undertake other related duties as required by management

Support Engineer jobs in Malta

Technical Support Engineer

Junior Technical Analyst